Just to give you an example of different qualification and dedication of different LBS people. Mateusz or Kamil in Specialized Warsaw have always made me feel a VIP at the store. They could efficiency find parts or solutions, and I was offered with a 10% discount on anything expensive. For instance, the frame of my 2017 Vado 5.0 cracked and the motor died at the same time. The guys could negotiate the lifetime warranty with Specialized, and as the outcome, they rebuilt the e-bike from the scratch as a Vado 6.0 making it really expensive! I only had to pay for the new motor (one year post warranty) and even got a discount for that!
While the new man... He could not identify an essential electronic spare part for my Vado 6.0 because he even did not want to listen to me (his buddy Kamil did and could find the part easily). Then it comes to the payment. The new man says '1300'. I say 'Kamil said 1170'. Kamil comes in and shows the new man the "Discount" button in the cashier app
Then I ask the man to do the firmware update on my Vado SL and he comes with the "We do not service bikes on Saturdays". Kamil comes back and does the update...
Or the tech Tomek who is competent but always eager to learn new things!
Love the LBS. Hate incompetent and lazy employees!