Have a warrantee issue with GreenBike USA and can't get them to communicate by email or return a phone call. They are an importer located in Florida. Bought a ebike a few months ago. Handlebars fell off at a folding fitting at 50 miles. Apparently it was not tight from the factory and the book it came with gave no advice. They sent a starnut a few weeks ago and good local bike shop said tube going up from front fork is now distorted (see pictures) so need new tube up from fork and new bearings...I think.
After trying email and phone with no response got a response to a posting on their Facebook page, They said they would send something (nondescript) when I posted on their website on Tuesday but no shipping advice nor what they are actually shipping.
In general the bike is a GREAT folding city style equipped well and has 500w engine and is a Low Step design....great.....when it was ride-able.
Just want parts so bike shop can get it going or a source of where I can buy a new fork with steerer tube (I think they are one unit-see picture). I see on line other bikes use the same fork with built in suspension units. It is not a Fat tire style.
Any help and suggestions appreciated where I can buy a fork for the bike. Just want to ride and cost is not a real factor.
Thanks,
Dan
After trying email and phone with no response got a response to a posting on their Facebook page, They said they would send something (nondescript) when I posted on their website on Tuesday but no shipping advice nor what they are actually shipping.
In general the bike is a GREAT folding city style equipped well and has 500w engine and is a Low Step design....great.....when it was ride-able.
Just want parts so bike shop can get it going or a source of where I can buy a new fork with steerer tube (I think they are one unit-see picture). I see on line other bikes use the same fork with built in suspension units. It is not a Fat tire style.
Any help and suggestions appreciated where I can buy a fork for the bike. Just want to ride and cost is not a real factor.
Thanks,
Dan