Giant fatham E+2 not pairing to app

[Charlie Young]

Hi guys need some help , I have a 2020 Giant fatham E+2, just got it a couple of weeks ago. It does not have a viewable screen so I down loaded the app which worked. Last night I was trying to get onto the app , it would see the bike but would not connect. I've tried everything even deleted the app and reinstalled it , each time it sees the bike but won't connect.

Any help or tips please?

 

[pmcdonald]

Hi guys need some help , I have a 2020 Giant fatham E+2, just got it a couple of weeks ago. It does not have a viewable screen so I down loaded the app which worked. Last night I was trying to get onto the app , it would see the bike but would not connect. I've tried everything even deleted the app and reinstalled it , each time it sees the bike but won't connect.

Any help or tips please?

Try the following: turn the bike on, start the app, remove the bike from the app (even if it doesn't pair), restart the phone, try to connect again. This is the ritual I undergo if I want to pair . Using an Android.

Your LBS can try reflashing the firmware. Users have reported this solves the issue.

 

[Charlie Young]

Try the following: turn the bike on, start the app, remove the bike from the app (even if it doesn't pair), restart the phone, try to connect again. This is the ritual I undergo if I want to pair . Using an Android.

Your LBS can try reflashing the firmware. Users have reported this solves the issue.

Thanks , will try this when I get home from work

 

[Stefan Mikes]

I had the same, Charlie, on my Trance E+ couple of days ago. It was cured when either:

1. The Giant released the RideControl App update or,
2. When my phone got an Android update.

It is hard to diagnose. In the worst case, you might wait for another app update.

P.S. To be honest, the app is almost worthless for me.

 

[Stefan Mikes]

@Charlie Young, are sure you have updated the app on your phone?!

 

[Browneye]

Hi guys need some help , I have a 2020 Giant fatham E+2, just got it a couple of weeks ago. It does not have a viewable screen so I down loaded the app which worked. Last night I was trying to get onto the app , it would see the bike but would not connect. I've tried everything even deleted the app and reinstalled it , each time it sees the bike but won't connect.

Any help or tips please?

Wife's bike does this occasionally, iPhone 6S+. Powering down the phone and restarting resolves it. Something to do with the BT sequencing.

So, it does a scan, your bike code is available, but when you click on it to connect it doesn't?

 

[Andy Tee]

Try the following: turn the bike on, start the app, remove the bike from the app (even if it doesn't pair), restart the phone, try to connect again. This is the ritual I undergo if I want to pair . Using an Android.

Your LBS can try reflashing the firmware. Users have reported this solves the issue.

how to flash the firmware?

 

[pmcdonald]

how to flash the firmware?

Your Giant dealer will have to do that.

 

[Charlie Young]

Hi guys need some help , I have a 2020 Giant fatham E+2, just got it a couple of weeks ago. It does not have a viewable screen so I down loaded the app which worked. Last night I was trying to get onto the app , it would see the bike but would not connect. I've tried everything even deleted the app and reinstalled it , each time it sees the bike but won't connect.

Any help or tips please?

Thanks .....I deleted the app from my phone turned phone off and on reinstalled the app and it worked