As if I couldn't love this bike more...
I've been dealing with some issues caused by my LBS. Finally had to reach out to Stromer USA for help. They have been nothing short of fantastic - both of the reps I've dealt with (Joel and Scott) obviously have a passion for cycling and the Stromer brand, and Scott (regional sales rep) really went out of his way to make sure that I was happy and, more importantly, that the LBS is able to learn and grow from my experience.
I honestly don't remember the last time that a manufacturer or retailer took such a personal interest in the experience of one of their customers.
Just thought I'd share with the community... this bike was no small investment, but I'd do it again knowing that fellow enthusiasts are the driving force behind this company.
I've been dealing with some issues caused by my LBS. Finally had to reach out to Stromer USA for help. They have been nothing short of fantastic - both of the reps I've dealt with (Joel and Scott) obviously have a passion for cycling and the Stromer brand, and Scott (regional sales rep) really went out of his way to make sure that I was happy and, more importantly, that the LBS is able to learn and grow from my experience.
I honestly don't remember the last time that a manufacturer or retailer took such a personal interest in the experience of one of their customers.
Just thought I'd share with the community... this bike was no small investment, but I'd do it again knowing that fellow enthusiasts are the driving force behind this company.
