I have been having so many issues with this bike since trying to use it as a commuter a few months ago. First, the rear rack that held the battery started to fall apart and break at the welds and needed a jury-rigged set up by the bike mechanic to hold it together. Then, the rear wheel started popping spokes, like 2-3 spokes every ride or two, and required a full rebuild of that wheel with a different rim (the bike mechanic was perplexed that such an expensive bike didn't have hand-laced spokes). Circa this morning, after sinking even more money in, the pedal broke clean off, on the first day of spring weather. The company was responsive to e-mail but would not cover any repair or replacement of what to me seems like an obvious manufacturing flaw.