Do you have the cable shifter? The electronic shifts with thumb and finger no resistance at all. IMO this bike hits all the good points at a good price point. They knocked off 700 on mine during their subscriber sale, I was kind of holding off myself but with 0% financing and the sale price it brought it down to the price of a cheaper bike. I love mine, as far as weight I like the heavy frame as no wobbles or instability, be even heavier when I add all my travel bags and gear, but I don’t noticed it. I lift the front wheel on my RV rack and roll it until the rear is there and one lift gets it up, not bad, I leave the battery off. The double box it shipped in, now that’s HEAVY! I would hate to pay return shipping on one of these, but Evelo covers it both ways, great co. To deal with IMO.