Easy motion battery warranty?

[bones774]

One of the online retailers is offering what appears to be good deals on Easy motion demo models. They are sold as new with warranty but have been used on the floor or outside i imagine, have some miles. I'm concerned about the warranty.
How will retailer warranty the batteries with Easy motion out of the states?
And since the bikes have already been used and for how long or under what conditions is unknown, the batteries could have significant wear already.
Are easy motion batteries available under a different brand/name if worse comes to worse?
Are their packs rebuildable?
Thanks

 

[FlatSix911]

Are the Easy Motion bikes from this dealer? CL has a good reputation on EBR. DEMO - Crazy Lenny's Electric Bikes (crazylennysebikes.com)

 

[bones774]

I don't wanna put any retailer on the spot, but even a reputable dealer with no manufacturers support is gonna be hesitant to go into his own pocket to warranty battery on deep discounted bike.

 

[ruffruff]

I'll tell ya my experience with a BH bike from CL!
ZERO help! They wouldn't even talk to me.

Think about it, BH is not honoring any North American warranties so any warrant work is out of CL's pocket.
I paid $250 out of my own pocket because Cl wouldn't do anything to fix a blown hub on a 6 month old bike.
And the CS guy was not fun to deal with! He was pretty rude.

So in my opinion, a used battery that you probably wont get warranty work on is a no go for me.

 

[bones774]

I'll tell ya my experience with a BH bike from CL!
ZERO help! They wouldn't even talk to me.

Think about it, BH is not honoring any North American warranties so any warrant work is out of CL's pocket.
I paid $250 out of my own pocket because Cl wouldn't do anything to fix a blown hub on a 6 month old bike.
And the CS guy was not fun to deal with! He was pretty rude.

So in my opinion, a used battery that you probably wont get warranty work on is a no go for me.

thanks for the input, that's been my concern. Maybe CL will have something to say here. I noticed he was very active here during BF and CM.

 

[bones774]

I'll tell ya my experience with a BH bike from CL!
ZERO help! They wouldn't even talk to me.

Think about it, BH is not honoring any North American warranties so any warrant work is out of CL's pocket.
I paid $250 out of my own pocket because Cl wouldn't do anything to fix a blown hub on a 6 month old bike.
And the CS guy was not fun to deal with! He was pretty rude.

So in my opinion, a used battery that you probably wont get warranty work on is a no go for me.

btw-have you any other experience with a different bike?

 

[ruffruff]

Yes, I have a Biktrix Juggernaut.

They are very good about helping and sending parts but you still have to have the tools and do all the work yourself.

After buying two bikes online, my next will be a LBS purchase with a solid multiyear warranty.

 

[bones774]

Yes, I have a Biktrix Juggernaut.

They are very good about helping and sending parts but you still have to have the tools and do all the work yourself.

After buying two bikes online, my next will be a LBS purchase with a solid multiyear warranty.

if they are good about sending parts that's fine with me. I've been wrenching for 50+ years now.
but what about part availability for those BH bikes, that's another animal, esp. battery pack, it may be proprietary

 

[ruffruff]

What motor is on the bike?
If it's the yamaha it's a very common drive system.
But if you need to replace a battery in the first year you've added $600 to the cost of the bike.

Honestly, if it's a demo that doesn't necessarily mean the battery was abused.
I would be more worried about BH not honoring ANY warranty work in North America.
You are more likely to need something mechanical repaired than the battery.

 

[bones774]

What motor is on the bike?
If it's the yamaha it's a very common drive system.
But if you need to replace a battery in the first year you've added $600 to the cost of the bike.

Honestly, if it's a demo that doesn't necessarily mean the battery was abused.
I would be more worried about BH not honoring ANY warranty work in North America.
You are more likely to need something mechanical repaired than the battery.

Can't be sure of the motor, the latest review I find is 3 years old and this is what is stated

• 500W rear hub motor featuring thru axle design (easily remove rear wheel)

 

[ruffruff]

If it's rear hub not a Yamaha, I don't belive they make a rear hub motor.
I'd find out what motor is on there and research reliability.

 

[bones774]

If it's rear hub not a Yamaha, I don't belive they make a rear hub motor.
I'd find out what motor is on there and research reliability.

I'm a newbie but someone out there is familiar with easymotion hubs, or I'll call the retailer again. what I have seen thru my search is that easy motion changed a lot of items significantly thru the years, why its best to call and find out.
thanks

 

[Scooteretti]

As a previous top Easy Motion dealer, we received 0% support on anything once the announcement was made that they are pulling out of the NA market earlier in 2020. Thank god we had a lot of parts in stock to support not only our existing customers but were able to help out others in NA with supplying parts.

My suggestion and I hate to say this but buy something that you know you can get support from in the future. The top picks being Bosch then Brose, Yamaha etc..... Proprietary parts = problems, as a general rule of thumb over the long run. People work hard for their $$$ so spend it wisely as best you can.

The thru-axle design that mounts to the torque sensor is a very sensitive system (like the bikes shown) and cause the pedal-assist system to either be way too sensitive (bike takes off) or not sensitive enough (have to pedal hard to get it to go) and requires regular maintenance. Take the rear axle off to change a flat or tire and the torque you apply when putting the axle back in typically messes the sensitivity of the torque sensor. Not fun to resolve and very finicky.

The Easy Motion scenario cost us a HUGE amount of problems and $$$ as we had to do a lot of work ourselves and get creative to keep these bikes running properly. We have committed to our customers when they bought the bikes from us that we are here to help them and we will, but this has cost us a HUGE amount of additional $$$ and time.

hope this helps,


Will
scooteretti.com

 

[bones774]

As a previous top Easy Motion dealer, we received 0% support on anything once the announcement was made that they are pulling out of the NA market earlier in 2020. Thank god we had a lot of parts in stock to support not only our existing customers but were able to help out others in NA with supplying parts.

My suggestion and I hate to say this but buy something that you know you can get support from in the future. The top picks being Bosch then Brose, Yamaha etc..... Proprietary parts = problems, as a general rule of thumb over the long run. People work hard for their $$$ so spend it wisely as best you can.

The thru-axle design that mounts to the torque sensor is a very sensitive system (like the bikes shown) and cause the pedal-assist system to either be way too sensitive (bike takes off) or not sensitive enough (have to pedal hard to get it to go) and requires regular maintenance. Take the rear axle off to change a flat or tire and the torque you apply when putting the axle back in typically messes the sensitivity of the torque sensor. Not fun to resolve and very finicky.

The Easy Motion scenario cost us a HUGE amount of problems and $$$ as we had to do a lot of work ourselves and get creative to keep these bikes running properly. We have committed to our customers when they bought the bikes from us that we are here to help them and we will, but this has cost us a HUGE amount of additional $$$ and time.

hope this helps,


Will
scooteretti.com

That is great info and kinda what I suspected about them leaving NA market. You must be crossing your fingers as to how long parts supply will last. I fully understand what you are talking about with the thru axle/torque sensing system, I gather you were not happy with system regardless of bike? Did manufacturers give you some torque tightening guidelines and tool for measuring it on the axle? Sounds like real hit or miss to get it right. I have torque wrenches but would have to be creative to hook it up to a thru axle.
PS- Sounds like you did good for your customers, good retailer!

 

[Scooteretti]

With those bikes torque settings don’t really work as it depends on how responsive the torque sensor is. It can require a lot of trial and error and adjustments to get them dialed in.

 

[pmcdonald]

My BH backed up everything Will has said. Torque was finicky, sometimes racing off, other times a bit muted. The rear axle and connections were a pain in the neck to work on. And the bike threw up endless error codes. To cap it off there was zero support when the hub motor bearings failed (at least I think that was the issue - no one will diagnose or repair it). Great bike when it was working though.

 

[bones774]

With those bikes torque settings don’t really work as it depends on how responsive the torque sensor is. It can require a lot of trial and error and adjustments to get them dialed in.

for future info purposes, if one were to work on their own bike would you quickly get the "touch" for your own sensor as opposed to numerous random bikes coming in/out of your shop?
Plus if doing your own adjustment you could do it in the field and stop/adjust every couple hundred yards?

 

[bones774]

My BH backed up everything Will has said. Torque was finicky, sometimes racing off, other times a bit muted. The rear axle and connections were a pain in the neck to work on. And the bike threw up endless error codes. To cap it off there was zero support when the hub motor bearings failed (at least I think that was the issue - no one will diagnose or repair it). Great bike when it was working though

sounds like a bike to stay away from

 

[pmcdonald]

sounds like a bike to stay away from

Not saying it isn't a good buy - BH make quality bikes, after all - just that it's a gamble. You just need to be prepared for the possibility of owning a heavy, bulky doorstop if anything did go wrong.

After my experience I was very happy to pay a premium for a bike with strong LBS support.

 

[LimboJim]

Can't be sure of the motor, the latest review I find is 3 years old and this is what is stated

• 500W rear hub motor featuring thru axle design (easily remove rear wheel)

I'm pretty sure that EasyMotion used Dapu hub motors. I know their Evo Snow model did - I had one in 2017.

Are easy motion batteries available under a different brand/name if worse comes to worse?
Are their packs rebuildable?
Thanks

Pretty much any battery can be rebuilt by someone with the skills etc.

Regarding replacement or extra batteries and specialty parts, Voltaire Cycles (formerly Electric Spokes) of Verona, NJ seem to have a substantial inventory of EasyMotion items. It's expensive!

Page 2 in the link below shows a few batteries ~$800...

Easy motion

Voltaire Cycles is New Jersey’s first all-electric mobility company. With an aim to boost mobility, we offer high value electric mountain bikes.

www.voltairecyclesveronanj.com