Giant's owner's manual says drain it completely once every three months, here's the exact wording for the 2019:
Discharge the EnergyPak completely by riding the
bicycle after 15 normal charges or at least every 3
months totally before charging the EnergyPak again.
This will increase the lifespan of the EnergyPak.
There isn't really a way to get it down to zero, though, Giant will shut the power off at around 2% before you can do any irreversible damage.
While I don't know if there is anything to gain by running it all the way down, if you were do ride it down to 2% once every three months it's going to be such a minor blip on the life of the battery. But, if you were running the battery down to zero every time, that would significantly impact the life of your battery.
My battery is almost a year old and I've gone down to the 2% a couple of times. Both times battery health recovered to 100%, and the battery lasts as long as it was when it was new.
Best advice you'll find on this site is from Ian Moone:
Life is Short ... Ride it like you Stole it (Or until the juice runs out) !! ??
Other than that, basic advice which would help squeeze a few more cycles out of the battery are:
- don't fully discharge the battery, but if you do run it all the down to 2% don't worry, Giant will shut off the power for you and your battery will charge up fine
- if you do run the battery down to 2%, don't just let it sit in that state. Charge it at least partially as soon as you can.
- try and not let it get below 20%, but if it does, enjoy the ride!
- Charge it to 80-90% whenever possible. Only charge it to 100% if you really need the extra juice
- don't let the battery sit in extreme cold or hot weather
- charge the battery at room temperature, don't charge the battery in extreme cold or hot conditions
- if your going to not ride it for a while, charge it to 60-70%. Giant's charger has a feature to automatically stop the charge at 60%
One thing I did notice is that after charging to 80-90% several times in a row, the battery health indicator starts dropping down, got down to 95% one time. However, once I do a full charge to 100%, battery health recovers to 100% also. My guess is that the battery needs balancing and charging it to 100% does the trick.