Message sent to the owner of my LBS....
I wanted to chat with you regarding my order of the Multicharger Mixte Vario. I have been reconsidering the purchase and was wondering if I could propose to you a change to my order. After much consideration and chats with the salesperson, I tried to update the order to include the pannier bags that are designed for this Multicharger model. He proposed and I initially concurred that going to a Tern product (37 L Tern cargo Hold) would be workable.
However, I was exploring my options and would consider cancelling this order and purchasing the Tern GSD SOO LX Gen 2. Its a more expensive model but I would be my hope that Citi-bikes could accommodate my requests. I fully understand this was a special order and there maybe some inflexibility with your policies of a change order.
The main reason my change of heart is the inflexibility of R&M 's production scheduling. I ordered and took delivery of a BMW i3 and even up until the moment of assembly of this vehicle they were able to accommodate some of small changes I had requested. This also reflects on R&M's supply line of accessories after purchase. I am not sure because of this I trust I couldn't add on items after purchase with lots of trouble with supply and the shipping costs.
I am very please with the salesperson and his frankness in this matter and would be pleased to purchase any e-bike from your store. Thanks for you time.
Regards....Timothy
I wanted to chat with you regarding my order of the Multicharger Mixte Vario. I have been reconsidering the purchase and was wondering if I could propose to you a change to my order. After much consideration and chats with the salesperson, I tried to update the order to include the pannier bags that are designed for this Multicharger model. He proposed and I initially concurred that going to a Tern product (37 L Tern cargo Hold) would be workable.
However, I was exploring my options and would consider cancelling this order and purchasing the Tern GSD SOO LX Gen 2. Its a more expensive model but I would be my hope that Citi-bikes could accommodate my requests. I fully understand this was a special order and there maybe some inflexibility with your policies of a change order.
The main reason my change of heart is the inflexibility of R&M 's production scheduling. I ordered and took delivery of a BMW i3 and even up until the moment of assembly of this vehicle they were able to accommodate some of small changes I had requested. This also reflects on R&M's supply line of accessories after purchase. I am not sure because of this I trust I couldn't add on items after purchase with lots of trouble with supply and the shipping costs.
I am very please with the salesperson and his frankness in this matter and would be pleased to purchase any e-bike from your store. Thanks for you time.
Regards....Timothy
