I think some clarification is needed. C5 settings adjusts the maximum wattage. Setting to 10 is maximum current (at full throttle or PAS 5) which means peak of 1,300 watts. In my own riding and testing of the bike, whilst weight just over 200lbs and living in extremely steep terrain, I had no issues with the bike. HOWEVER - we started to have some customer reported failures on the motor controller. All of which we quickly replaced under warranty. What we found is that the failures were typically happening with people setting C5 at max power, using long periods of PAS 5 or full throttle in steep terrain, or with average weights higher than mine.
In shorter bursts the bike has no issue with the 1,300 watt peak output. But if you push it too hard for too long, it can overheat and fail. Reducing C5 slightly can prevent the controller from failing completely, whilst still having over 750 watts of power on tap.
If a heavier rider lives in a flat area, they'll likely have no issue. A light rider will likely never have a problem either. But combine heavy throttle use on steep terrain and unfortunately yes there is a point at which the controller can fail, if turned up to the maximum setting.
1. We never said we have no plans to change the controller. We said we don't currently have one. Designing and testing a new controller for production takes time. I am working on several new possible controller upgrades. Time will tell which one performs the best, and when it can be available. I don't know when that will be.
2. No, I haven't personally called you, nor any other customers since late March. I have a team of people that can help and answer questions, whom you most likely spoke to. As I've put out online and in videos I have been diagnosed with GBS, which is an autoimmune nerve disease. Any physical activity is severely difficult for me, including speaking. I have not continued my podcast because speaking for 20-30 mins is extremely difficult at this time.
~Kyle from Area 13
