BLEVO does not display OFF assist

[Cycle]

Hi,

Not sure if this is the right place to post but I just recently ran into a problem with the (wonderful) BLEVO app.

I recently removed my main battery to get ready to travel with my bike. I have a Turbo CREO SL. I have done this several times before with no issue. I went for a test ride with the extender battery and everything worked fine. Except… when I cycle through the power assist settings the BLEVO app will not go to OFF. So, I can go up to ECO/TRAIL, BLEVO announces it and the app displays the new setting. Same with going up to Turbo, it displays correctly and I can power down to TRAIL/ECO and it works fine but when I go to OFF the BLEVO app stays on TRAIL/ECO. Even though TCU LED display shows that the power is OFF.

I have turned off the phone and the bike and reconnected several times. No change. I even rebooted my phone, hopefully forcing BLEVO to close and restarted the phone and reconnected. Still no change. BLEVO will not display (or announce) OFF mode, even though the TCU LED display says it is OFF.

Any suggestions?

 

[Stefan Mikes]

Can you cycle your Creo into the OFF mode by any other method such as the TCU?

 

[Cycle]

Can you cycle your Creo into the OFF mode by any other method such as the TCU?

Yes, the TCU button works and I have the remote button on the handlebars which also turns the peddle assist power OFF, but the BLEVO app still shows ECO . I also uninstalled and reinstalled BLEVO, but no change.

 

[Stefan Mikes]

Yes, the TCU button works and I have the remote button on the handlebars which also turns the peddle assist power OFF, but the BLEVO app still shows ECO . I also uninstalled and reinstalled BLEVO, but no change.

Cycle: I have tested it thoroughly on my Gen 1 Vado SL with BLEvo. Whichever way I was switching the pedal assistance off (the TCU or the handlebar remote), BLEvo displayed OFF on the monitor.
It might be some strange incompatibility between your Creo and the app.

Android or iPhone?