Like I read in this forum, I am very pleased with the performance and quiet riding of the C Class. I received two about a month back. I also was disappointed with the poor instructions for assembly. I am a retired engineer and able to overcome the assembly issue.
After having charged the batteries (I purchased two bikes) and having our first meaningful ride, I could not get the charger to acknowledge that the connected battery needed to be charged on one of the batteries (no issue with the other battery). I contacted Chloe via email and after going through some steps she sent me a label for shipment of said battery to them. The tracking number shows that it was received in WA on 20 March. I have not heard from Ariel any further. I see that some of you stated that it took two weeks on some issues.
Question to the forum:
Has anyone experienced this problem with a new battery?
Is it normal to take two weeks before communications on this type of issue?
After having charged the batteries (I purchased two bikes) and having our first meaningful ride, I could not get the charger to acknowledge that the connected battery needed to be charged on one of the batteries (no issue with the other battery). I contacted Chloe via email and after going through some steps she sent me a label for shipment of said battery to them. The tracking number shows that it was received in WA on 20 March. I have not heard from Ariel any further. I see that some of you stated that it took two weeks on some issues.
Question to the forum:
Has anyone experienced this problem with a new battery?
Is it normal to take two weeks before communications on this type of issue?
