Battery terminal does not line up with bike pins

[MarkLS]

Hi Everyone,

I received an XP 3.0 on January 26. The extended battery I that came with the bike would not fully charge. I received a replacement battery on Feb. 6. I charged the battery, put it in the bike only to discover the pins on the bike and terminal on the battery did not match up. I could not fully close the bike. I contacted customer support. Rather than sending me the correct battery, I am receiving a different controller plate. I realize it is not difficult to change out the plate, but it seems odd I am not receiving the correct battery instead. Is this a common practice for Lectric customer support?

Mark Schutt

 

[Johny Rocket]

So they decided to send the correct $15 discharge plate for the replacement battery they sent instead of a third $500 replacement battery. The math on this one makes sense me if they want to stay in business. I believe returning high capacity lithium ion batteries are also tricky due to shipping regulations requiring the shipper (you returning) to meet liability requirements. Least that was true before I retired from FedEx not sure it's still true.

 

[MarkLS]

Staying in business is important. With such rapid growth, Lectric must certainly face supply chain and inventory challenges, no matter how good the business model is. One day I need to take a trip to their headquarters in Arizona. I think it would be a fun walk thru.

Kevin, what is the "current upgrade" you reference?

 

[MarkLS]

What you may have received is the current upgrade( for whatever reason.)

What upgrade are you referring to?