BarnBoy
Well-Known Member
- Region
- USA
- City
- Pleasanton, CA
PREFACE
Hello all and welcome! I received my Hydra yesterday, got to ride it today and absolutely love it. It looks just like I imagined in the Hydra FAQ pseudo-photo. More on this later…
EXPECTATIONS I believe is a perfect word to describe why many on this forum are having issues with so many other things in their lives. It is the glue to how I do business personally and professionally. And just like you, I do not like it when expectations are not met. But is it really just my unrealistic expectations? So, the following is going to be a series or “CHAPTERS” in my Hydra Adventure. As of now, I have about a half dozen or more topics I think are worthy of sharing with the group. There will be info, tips/tricks, humor, and sadness all to help you set your expectations and to reduce your angst in the process. Hopefully Pushkar & the WW team will see this as opportunities to change meeting expectations to exceeding them…
CHAPTER 1 – The beginning…
Back in December 2020, my wife asked what I wanted for the Holidays. So once again I said, “A BIKE”. Now I have been giving that answer to her for Birthdays and Christmas/Chanukah for the last 15 years, and this time I was serious and owed. I have a good Hawaiian friend who built up a Santa Cruz with a Bafang via Luna. Though his bike was way too small for me, I could see the “FUN” potential as I went racing through an empty parking lot. So, my first stop was with the Lunatics in SoCal as they had impressive stuff and my buddy had good luck with them. While researching other NEXT BIG THINGS, I stumbled onto WattWagons (WW), but honestly didn’t like the name. I then tried to work with Luna to purchase a bike. Sure, COVID was a nightmare then and no vaccine in site. Honestly it looked like Armageddon back then. But in my month plus of attempts, I would have expected some communication; no return of phone calls and the few emails I did get were so terse, I got the clear indication they didn’t want my money. Back to searching, and back to stumbling more and more on WW. So, I gave them a call to talk about belt drives and XL frames, and Pushkar answered. We talked; man we talked…
I then spent about a week straight reading all there was on the WW forum. Members saw my presence because I gave likes to the posts that deserved them. I still do this when I search and find old posts that have good info. I suspect you have seen my footprints too…
Enter ORDER #1262, placed Feb 15, 2021 rather late east coast time. Basically, the configuration was the WW configuration matrix filled out for max $$$ and the first XL Hydra 26Fat. I mean everything! I got a text response from Pushkar 5 minutes after purchase that I was crazy…
I then started inundating Pushkar with question after question. I felt bad that I was using all of his time. As a result, I took my notes and created the FAQ in hopes that it would reduce the same BS questions that I suspected he had to deal with every day. Not to sound like the Progressive Commercial, but honestly folks, the prices we are paying, I am still surprised he can pay rent and paychecks. Expect an overburdened guy that may or may not have the time of day to deal with your mundane. It may be important to you but again, try to be realistic with your communications expectations and search the forum. One good email/text is better than many. I told him I was not interested in coupons, purchased the extended warrantee and WW charger to support the company as I believe in it after having had the opportunity to talk to Pushkar many times. Maybe I was lucky. I know my wife calls me at the worst times…
CHAPTER 2 – The waiting…
Somewhere in the 274 days from Feb 15 to Nov 16, there was a configuration sheet phase where an Excel sheet is used to make final choices. Here I added a second set of 29ers and did final paint color choices (had time to purchase Cerakote samples). Up until the first batch of bad news for WW, I would weekly send Pushkar a reminder that I needed to pay him money for all the extra goodies I wanted. He never asked….
I think it was May where I got the bad news that the XL was not going to happen. I totally freaked out as I didn’t want another “LARGE” frame where I am having to tweak stems and seat posts to get a cock-pit I can kind-of fit. With lots of help from @reed scott, was able to simulate his Large Hydra and determined it might work, but clearly not as a Fat26. Fortunately there were other serendipitous events that also pushed the Fat26 into the non-reality column. So, my constant weekly nudges to Pushkar became monthly…
One day in early September I get a FaceTime call from Pushkar. He showed me my wheels on a bike with my seat, etc. I was too excited so I took some screen shots of the bike. After the call, I sat down to look them over and quickly sent a question as to what was the frame color. OOPS! Pushkar then corrected the mistake so that our next FaceTime was mid-late October and I saw my girl for the first time. It is this time when your whole body is going to itch to have it in your hands ASAP. My daily hounding activated until I got my FexEx number. Just a FYI, WW uses www.shipbikes.com....
We all know shipping is insane. So I had to laugh when my delivery was Oct 30, then Oct 31, and then Nov 1 all while the bike was still several states away. My father in-law passed away very unexpectedly so I had to put the bike on vacation hold. New target date was November 15, exactly 9 months from purchase date. I took a vacation day to meet the FedEx person and got disappointed with the results. At 4:20pm (not joking, not toking!) FedEx changed status to LOST. By 4:30pm my time in California, Pushkar had FedEx on the line and asking questions. The next morning while in the shower (5am), I received a text that my bike was loaded on a truck and would be delivered that day. 2pm it arrived, I signed for it, and by 5pm I did a small test ride…
I have a laundry list of items that need attention, and Pushkar is already working on them. I received a new FedEx number today…
But the waiting is now over. I now have my BleedingEdge girl in my stable…
More to come....
-BB