"Mass Deduction, post: 224043, member: 26261"
There are companies ready and waiting to do that. Promovec for example:
https://promovec.com/e-bikes/ Not one decal anywhere on their bikes, as each bike is awaiting customization from the company buying them from Promovec. I've seen online ads for Promovec e-bikes with a caption to the effect of "You want to make e-bikes? We'll help you make e-bikes". And by help you make e-bikes, they mean put your decals on their ready-made bikes, perhaps with other very minor tweaks. Every Promovec ad I've ever seen is aimed at companies who might want to make e-bikes, not end consumers.
As for Rad Power bikes, what is so good about their service and support?
They generally take pretty good care of their customers. This as compared to potentialy unanswered or not returned calls, and generally not being available. They seem to bend over backwards for you if necessary. Don't believe for a second they are not keenly aware of what an unhappy customer is capable of.
Do they do something that a local bike shop can't do? I would say supply a reasonable product at a reasonable price?
Is there support even as good as a quality LBS? Don't assume you're going to be taken care of by a local shop. Many areas don't even have a shop willing to deal in, or work on e-bikes.
I'm genuinely curious as I have no experience with them. You may be in for a real education, or you may luck out and have a good experience. I'd say your chances are about 50/50 either way.
At a quick glance, they look to me like they'd be on the heavy side. True, they are not known to be lightweights. Many people say that's no big deal. If it is a big deal, move on. I'm sure you can find something lighter.
Rad Power bikes have a lot of parts that your LBS can't get for you if something goes wrong.
Won't get for you would be more likely. If for some reason you can't or won't call RAD yourself to get the part you need, many (or most?) are available on Amazon for instance. Rad uses very few, if any proprietary parts on their bikes. Nothing that will shut you down or leave you with a paper weight anyway.