As holidays approach, I want to most STRONGLY urge that consumers buy the Aventon ebike of their dreams via an authorized dealer. Do NOT make the mistake that I did buying directly from Aventon - especially around the holidays. Want to know why? It's easy. Let me tell you about my Aventon purchase and the ordeal associated with it.
First I ordered an Aventon LEVEL for my wife as a Christmas surprise, well before the holidays. I was assured that my pre Black Friday offer was the BEST they would do. It was not, when I called customer service they blew me off and told me that since I accepted a previous offer, I was not eligible for the better Black Friday discount. I ordered the bike with an upgraded display. I received multiple updates regarding the display delivery but not ONE for the actual LEVEL bike delivery. It was a surprise for my wife and I had made arrangements for delivery to an alternate address. So..., no heads up for my poor neighbor who gets surprised by a delivery I couldn't warn him about, along with a BADLY damaged box. Not off to a good start with Aventon.
We managed to get the bike assembled and planned to move it to my home Christmas Eve. Needed to take the front wheel off to move it in my SUV. The front brake engaged and completely closed. I presented my wife with her expensive present, less a front wheel on Christmas day. After nearly 18 emails, I finally received a replacement front brake assembly nearly a month later. In the meantime, when I questioned why it wasn't recommended to use a spacer when moving the bike, I requested Aventon provide me one. An Aventon supervisor suggested I go to a bike store and buy one. NOT the greatest customer service. Your dealer will advocate on your behalf in any similar circumstance.
Finally, in late March my wife is ready for her first ride. We notice after a few good rides that the display remains at 100%. and again, the saga with Aventon customer service begins again. They replace the display, no help. Then they send me a controller that I can't even find on the bike and when I request instructions to replace it, they don't have instructions and suggest that I take my bike to a dealer for the repair.
They offered a $40 credit to their authorized dealer for the repair - READ the warranty info for any bike purchase CAREFULLY. That's where Blimp City Bike & Hike in Cuyahoga Falls, Ohio falls into this frustrating equation. Andy and his service team there went above and beyond the call of duty to manage this on my behalf. THEY DIDN'T HAVE TOO! I didn't buy the bike from them. They listened to me, they read the ridiculous message threads, and addressed my issues directly with their Aventon sales rep on my behalf. They didn't have to, but I seriously appreciate how they helped me.
Please - as holidays approach consider making your bike purchase from an authorized dealer. DO NOT put yourself in the position I placed myself in, dealing with a growing company with a good product, but overwhelmed with growth their support organization had NOT grown into and likely still can't possibly provide. I learned a valuable lesson and hope that any interest in an ebike purchase takes you directly to your local dealer. Do NOT buy directly online from Aventon.
Happy Holidays, in advance!!!
First I ordered an Aventon LEVEL for my wife as a Christmas surprise, well before the holidays. I was assured that my pre Black Friday offer was the BEST they would do. It was not, when I called customer service they blew me off and told me that since I accepted a previous offer, I was not eligible for the better Black Friday discount. I ordered the bike with an upgraded display. I received multiple updates regarding the display delivery but not ONE for the actual LEVEL bike delivery. It was a surprise for my wife and I had made arrangements for delivery to an alternate address. So..., no heads up for my poor neighbor who gets surprised by a delivery I couldn't warn him about, along with a BADLY damaged box. Not off to a good start with Aventon.
We managed to get the bike assembled and planned to move it to my home Christmas Eve. Needed to take the front wheel off to move it in my SUV. The front brake engaged and completely closed. I presented my wife with her expensive present, less a front wheel on Christmas day. After nearly 18 emails, I finally received a replacement front brake assembly nearly a month later. In the meantime, when I questioned why it wasn't recommended to use a spacer when moving the bike, I requested Aventon provide me one. An Aventon supervisor suggested I go to a bike store and buy one. NOT the greatest customer service. Your dealer will advocate on your behalf in any similar circumstance.
Finally, in late March my wife is ready for her first ride. We notice after a few good rides that the display remains at 100%. and again, the saga with Aventon customer service begins again. They replace the display, no help. Then they send me a controller that I can't even find on the bike and when I request instructions to replace it, they don't have instructions and suggest that I take my bike to a dealer for the repair.
They offered a $40 credit to their authorized dealer for the repair - READ the warranty info for any bike purchase CAREFULLY. That's where Blimp City Bike & Hike in Cuyahoga Falls, Ohio falls into this frustrating equation. Andy and his service team there went above and beyond the call of duty to manage this on my behalf. THEY DIDN'T HAVE TOO! I didn't buy the bike from them. They listened to me, they read the ridiculous message threads, and addressed my issues directly with their Aventon sales rep on my behalf. They didn't have to, but I seriously appreciate how they helped me.
Please - as holidays approach consider making your bike purchase from an authorized dealer. DO NOT put yourself in the position I placed myself in, dealing with a growing company with a good product, but overwhelmed with growth their support organization had NOT grown into and likely still can't possibly provide. I learned a valuable lesson and hope that any interest in an ebike purchase takes you directly to your local dealer. Do NOT buy directly online from Aventon.
Happy Holidays, in advance!!!
