spokewrench
Well-Known Member
- Region
- USA
Last summer, I'd ridden my Abound daily for 20 months when I removed the center stand to clean and lube. Bolting it back on, I crushed the rear light cable.
I e-mailed customer service to ask the price of a new tail light. I got a quick response saying a new headlight, listing for $6, had been sent at no charge.
I replied that I my headlight still worked but my tail light didn’t. I said I’d ordered a Julet extension so I could get voltage readings to see of the controller was still powering the circuit. The quick reply apologized for misreading my request and said a $20 tail light was on the way at no charge.
The extension didn’t work because the connector on the controller was slightly smaller. I guess the controller manufacturer did that to prevent overloads from aftermarket lights. If original taillights are kept in stock at a reasonable price, proprietary connectors could protect the consumer.
The new tail light didn’t come on, so I asked customer service if controllers for my older model were still available. The quick reply said a $60 controller was on the way at no charge. The day it arrived, everything was as good as new.
For damage I'd caused, replacing items listing for $86 at no charge was mighty generous. Even more assuring is the fact that such parts are in stock and priced reasonably. The newer Abounds seem to use a different controller, and I’d been afraid mine would be beyond repair if the controller failed.
It appears that Aventon’s upper management is concerned with more than short-term profit.
I e-mailed customer service to ask the price of a new tail light. I got a quick response saying a new headlight, listing for $6, had been sent at no charge.
I replied that I my headlight still worked but my tail light didn’t. I said I’d ordered a Julet extension so I could get voltage readings to see of the controller was still powering the circuit. The quick reply apologized for misreading my request and said a $20 tail light was on the way at no charge.
The extension didn’t work because the connector on the controller was slightly smaller. I guess the controller manufacturer did that to prevent overloads from aftermarket lights. If original taillights are kept in stock at a reasonable price, proprietary connectors could protect the consumer.
The new tail light didn’t come on, so I asked customer service if controllers for my older model were still available. The quick reply said a $60 controller was on the way at no charge. The day it arrived, everything was as good as new.
For damage I'd caused, replacing items listing for $86 at no charge was mighty generous. Even more assuring is the fact that such parts are in stock and priced reasonably. The newer Abounds seem to use a different controller, and I’d been afraid mine would be beyond repair if the controller failed.
It appears that Aventon’s upper management is concerned with more than short-term profit.
