No... If I misled I apologize, let me clarify a few things. I purchased my bike from a local Dost dealer, not directly from the manufacturer. Before I made the purchase of the bike, I talked to them (Henry) a few times... so it was about 6 weeks ago now. At 1st, I left a message saying I was thinking of making a purchase on the Dost Kope or an e-bike brand called Biktrix... (which also had a bike like the Kope). So the next day I received a call back from Dost (Henry) asking me what my questions were and we ended up talking for about 1/2 hour about their bikes.
The next call was about a week later, right before I made the purchase. I had a few more questions about the torque rating of the bike. when I called that 2nd time they answered right away... and once again, I talked to Henry. The weird part about it was when I told him I was going to purchase the Dost bike, but from my LBS, he said, "Just purchase it directly from us and you should have it in about a week". I said no thanks, I feel more confident going through the LBS, and I am so glad I did.
At 1st, I still had to wait because the bikes coming into the dealer were late to arrive, they also had issues getting them to reply to their e-mails and calls. The final call I made was picked up right away as well (again Henry) asking about the status of the 10 bikes to my LBS... all he said was they were shipped, and that was about how it went.