500c Display membrane tear

[Mercadr]

So I bought this new 500 C display online. Upon inspection it had the membrane tearing off in one spot. The seller says I can tear it off and it will be fine. Isn’t that membrane there for a purpose? Maybe waterproofing I think I need to exchange it any thoughts?

 

[tomjasz]

It’s just a temporary plastic screen protector. It s on every display I own. More than 10. It’s comes off and protected the lcd until purchased and removed.

 

[Mercadr]

If you’re speaking of the one with the plastic tab, I removed that one. This is underneath that one. Seems well attached to the display. Are u saying that’s normal? Was thinking since it needs to be torn off something wasn’t quite right.

 

[tomjasz]

Oh oh....

 

[tomjasz]

Then that’s a screen flaw. Who is the reseller? Out of the hundreds sold I only remember one return for a bubble flawed screen. Bad luck...

 

[Mercadr]

Did u see my pic? I can certainly take that membrane off. Just want to make sure it’s supposed to be taken off. Just seems odd to me.when I took the screen protector off, there was a small round sticker in the upper left corner of the display. It was small but I believe it said tear off. Might that be referring to the plastic on the screen?

 

[6zfshdb]

From your pic, it doesn't look like shipping protector film. Was the seller aware it was the film layer UNDER the protective shipping film when he told you to remove it? If so, unless you can return it, I would try taking it off.

I use smartphone screen protectors to cover some of my bike displays. You might try that idea. Test the touch screen function first before adhering it though.

 

[Mercadr]

This was the sellers reply:

Hello friend That is the membrane of the meter, you can tear off the membrane on the surface. If the gauge doesn't crack, it's good​

​

 

[tomjasz]

This was the sellers reply:

​

Hello friend That is the membrane of the meter, you can tear off the membrane on the surface. If the gauge doesn't crack, it's good​

​

​

Its a surprisingly common mistake. I’ve taken ten or more calls over the years when it was the temp protective film.

 

[Mercadr]

So just tear it off and I should be good?

 

[tomjasz]

So just tear it off and I should be good?

Well, it will reveal what's happening. BUT if there WAS a protective removable plastic film and you removed it as you wrote, it may well be a bad display. Rare but I have seen it happen. The response sounds Chinglish. Was it an Aliexpress or China direct order?

 

[Mercadr]

It was shipped from the US on 3/23 and arrived on 3/25. Place called happy riding from eBay. Place has 100% feedback rating. I’m going to pull the plastic off later when I get home and see what it looks like.

 

[Mercadr]

So I took the plastic off and everything looks good. Just never seen anything like that before.. other types of displays, cell phones etc. Anyway all is good