500 Watt Battery Problem

[chromatose]

New battery won't power up, no error codes. When plugged into charger (after being fully charged) there are two (2) flashing LEDs
Troubleshooting says to remove and hold down on/off button but, the 500 Watt batteries don't have this option (?)
Old battery mounts and works fine, it just doesn't have any juice left in it
Thanks in advance

 

[BlackHand]

You still ride a Powerfly?

If its a powertube the power button looks like this. Holding it in for 20sec? should force a battery reset unless it is completely dead. In that case, a dealer can help with warranty replacement.

 

[chromatose]

You still ride a Powerfly?

If its a powertube the power button looks like this. Holding it in for 20sec? should force a battery reset unless it is completely dead. In that case, a dealer can help with warranty replacement.

View attachment 182406

Is that under the vanity cover?

 

[chromatose]

You still ride a Powerfly?

If its a powertube the power button looks like this. Holding it in for 20sec? should force a battery reset unless it is completely dead. In that case, a dealer can help with warranty replacement.

View attachment 182406

Yes it is under the vanity cover. thanks
Didn't resolve the issue though. In to the shop... again

 

[fooferdoggie]

Yes it is under the vanity cover. thanks

on my alant the hole does not line up with the button so you have to hunt and peck for it. It's really weird that they can't get that hole in the lineup.