...The first “big” ebike shop opened in my local area 2016. When I visited, nobody was available to help. I did spot what I consider my first love: a Kalkhoff Integrale S11, right there on the floor.
Attended local 2016 ebike expo, largely bc Kalkhoff was an exhibitor. Test rode the Integrale, loved it. Got contact information for Pon (?) Group and Kalkhoff + a card knocking a few hundred off the price. Started reading German forums and the troubles with the Impulse Evo motor scared me off.
Early 2017, became more aware of issues/probs with various bike. Decided to drop a sensible $3500 on a Tern Vektron to use as a work commuter. Waited until Propel had one on the floor and rode it back out over the Manatten Bridge mid-2017. Since then, I’ve picked up a pair of R&Ms.
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Lotsa similarities to this for me. Read off and on of e-bikes starting in 2014 time frame. Scared off by the weight. Got serious about buying in 2016 so I answered 3-6 months on the survey. Really nothing in my area to test ride. Flew to D.C. to an e-bike expo. The Integrale S11 was my top choice until, like
@dblhelix, I started reading of the motor problems. I also had a local LBS who, because they sold Focus, could order it - but they were not good about returning messages. Their service (or lack thereof) also steered me away from Kalkhoff. That LBS has since closed its doors. I rode the S8 and S11. The S11 was making some motor noise but I liked the power. Sure glad I didn't go that route. Disaster narrowly averted.
Stromer was high on my list initially but it seemed there were far too many forum comments about glitchy electronics. And I had no dealers nearby. Seemed like a higher-risk purchase.
The Trek XM 700 was high on my list initially. Rode a 55cm at my LBS. Felt too large. Then rode the 50 cm at the expo. Felt too small. And I didn't like the front suspension. Didn't seem to have much adjustability.
R&M was just entering the country w Propel as the first dealer. I ordered the Charger. Flew to Brooklyn to test it out. A test ride is critical but even that isn't sufficient. To really test a bike, one needs to use it in his/her use-case (my case a 35+ mile start/stop commute). Hardly realistic for most folks and most situations. It was a solid bike. I liked the geometry and the build of the bike but really didn't like that Nuvinci after commuting for a while. Cruising at 23 mph was a struggle because of the Nuvinci.
Second bike was the Haibike XDuro 4.0. Its been a very solid commuter and a good purchase choice. Better since it fell out of warranty and I added the Bad Ass 4.0. Rode the bike today on my commute. So solid and yet agile. Intuvia (because of the Bad Ass) read 18.1 miles. My GPS logged 35.6 miles. 51% (Bad Ass does roughly cut speed and mileage by half).
I already had non-electric Terns when they introduced the Vektron and later the GSD. I also had a good relationship w someone who works for the brand. After talking them up at my LBS, whose rep had already seen them at Interbike, that LBS decided to sign on as a dealer (perhaps coincidentally). That led to Vektrons (trading in my non electrics for electrics) and the GSD. I converted my wife to electric with the first Vektron. Great bikes. No regrets on Tern purchases. Dealer and brand support has been great. GSD is the best bike ever (for me of course). So useful.
Sold the original R&M and purchased the Charger GX (dual battery). If the winds are not favorable, I commute on the GX dual-battery. If the winds are favorable (like today), I commute on the Haibike. Once in a while, I commute on a Tern (mostly on Fridays when time is not a constraint). Once in a while, I do a half commute on my non-electric (on Fridays if winds are favorable). That's my story. The Trek Allant is next. I'm trying to decide which bike to trade-in or sell (Haibike or R&M). I go back and forth. Haven't decided. Might wait until I've fully tested the Trek and made my mods.