Kiwi_Giant
Member
Hi all. A strange one today that I cannot explain and hopefully someone can help me with. When I went out to the garage this afternoon to take my 2020 Giant Fathom E+ 3 29er I found all the LED's on my RideControl One (5 white battery level LED's, 5 white assist level LED's & the centre white LT/Auto LED) powered on white and I couldn't turn the RideControl One off. I had to remove the battery to get it to shutdown. As soon as I refitted the battery I had the same thing happen, all the same white LED's came on.
After numerous attempts it all seemed to come right, however as soon as I switched the RideControl One off I would get the normal shutdown LED for 3 sec and all lights off, then again all the LED's would come on white.
Battery was showing full so I decided to go for a ride and got home with approx 40%. As soon as I switched off I couldn't switch on again. After a battery removal/refit I again had the all LED's on white again.
I decided to charge the battery and pull the inline connector from the RideControl One out of the frame and give it a clean with contact cleaner. It looked OK with no moisture in it. I reconnected everything wiggled the wire IAW the Service Manual instructions. Still no improvement. As a last resort I took my daughter's hairdryer to the inline connector, the RideControl One buttons/LED's and the battery connector fitting on the frame.
After a time with the hairdryer playing on all the components mentioned above I refitted the charged battery and it now all seems to have come right. All very strange. Has anyone else had this? I did clean the chain about 4 days ago, I did turn it on after the clean and it was OK at the time.
I can only assume I have somehow managed to get some water into something that I shouldn't have and it is causing this issue. I've now got the bike in front of a fan heater so hopefully any moisture is being dried out.
Any help appreciated and if you have had an issue like this can you let me know the fix.
Thanks - Kiwi
After numerous attempts it all seemed to come right, however as soon as I switched the RideControl One off I would get the normal shutdown LED for 3 sec and all lights off, then again all the LED's would come on white.
Battery was showing full so I decided to go for a ride and got home with approx 40%. As soon as I switched off I couldn't switch on again. After a battery removal/refit I again had the all LED's on white again.
I decided to charge the battery and pull the inline connector from the RideControl One out of the frame and give it a clean with contact cleaner. It looked OK with no moisture in it. I reconnected everything wiggled the wire IAW the Service Manual instructions. Still no improvement. As a last resort I took my daughter's hairdryer to the inline connector, the RideControl One buttons/LED's and the battery connector fitting on the frame.
After a time with the hairdryer playing on all the components mentioned above I refitted the charged battery and it now all seems to have come right. All very strange. Has anyone else had this? I did clean the chain about 4 days ago, I did turn it on after the clean and it was OK at the time.
I can only assume I have somehow managed to get some water into something that I shouldn't have and it is causing this issue. I've now got the bike in front of a fan heater so hopefully any moisture is being dried out.
Any help appreciated and if you have had an issue like this can you let me know the fix.
Thanks - Kiwi
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