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I have seen you write about this issue in other threads. It is not a common issue I have heard of---are you able to screencast what happens on your mobile device? There have been regular updates for the Cobi.Bike app on both Apple and Android devices.

OTA updates are available for the Kiox, Nyon and Smartphone Hub. Drive Units and batteries will be updated at the dealer.

@Midway Physical speed changes cannot be made. Going from Class 1 to Class 3 (20mph to 28mph) or vice versa is not achievable at the dealer or consumer level. The motor that is spec'd on the bike is what is on it for the lifetime of that bike. With that said, more tuning options from Bosch...

The charging setting should remain constant now that you have turned it on in the app. As for turning the app off, there is no ability to do this. When I finish my rides, I remove the phone from the mount and close the app on my phone. This is the equivalent to an off button in my mind.

It sounds like the charge port in the Cobi.Bike app is not on. Check the two attached photos and ensure you are getting the charge icon illuminated when the phone is plugged in.

The Smartphone Universal mount can accommodate phone sizes (with existing cases installed) that measure a max width of 78.1mm and 8.3mm thick. Hope this helps.

Howdy, I was chatting with William over the weekend and told him I would respond to this. For MY22, we are coming out with iPhone 11, 11 Pro and 11 Pro Max cases for the Smartphone Hub. They should arrive mid to late winter.

I would suggest a new cover. Bosch p/n: 1270.015.106 at a very nominal cost. New drive units do not come with a new design cover. The old design cover was transferred over during install I presume. Sometimes the backing tape is too aged for re-adhering. It would not be the end of the world to...

Howdy, @chromatose --thanks for posting on the forum. Just to clarify my colleague William's reply---his main concern is for your safety. Safety is important to all of us. We as Bosch eBike Systems are not in the business of denying warranty claims nor punishing customers. If you have any...

@Alaskan / @William - Bosch Team I am going to dig into this today and follow up. Due to the modularity of our displays, I believe William nailed it with his response, but I'll find out for certain either way. Cheers 🤠

This is specific to the BUI350, which is the newer Nyon.

Seems like odd timing on the service interval. The interval can be cleared at the dealer, if desired.

Good morning, @sakumar ----thank you for bringing this to my attention. I can see where this message on our site could be clearer. I will push this on to the folks in the office so that may be edited. Purion-- no third-party charging Intuvia- 500mA third-party charging Kiox- 1,000mA...

It's hard to comment exactly on this given the information I see above. Switching out a display from a Purion to a Kiox should not have any influence on the resistance you encounter pedaling the bike in off.

Hello, I think I understand your question here, but could also use a little more clarity. When you mention resistance on your bike when using the Kiox---are you in an assistance mode, i.e. Eco, Tour, Sport, Turbo? Cheers 🤠

You're welcome, it's my pleasure. As far as Komoot, a couple of questions. Have you confirmed within the Cobi.Bike app that your Komoot account is toggled on within connected services? This can be found via going through the Cobi.Bike settings on the home screen in the upper right corner...

Howdy! I'm just coming across this specific thread---I do agree, the Cobi.Bike manual could be better displayed in much of our content on the Bosch eBike Systems site. I know at this point I have replied to a couple of your comments in other threads, but for the betterment of the forum, I'll...

Hello again! I'd love to talk more with you more about your experience and your troubles with the app. I am confident we can solve this with some more information. I have some questions I'd love to ask and chat about. Cobi.Bike User Manual

Hello! I sent you a DM to ensure you feel supported with your product. Please refer to the Cobi.Bike User Manual for a lot of helpful tips. Once setup, I find the Cobi.Bike app seamless with my daily life on my Allant 8s. I am happy and confident to help you get to this point as well. Cheers 🤠

The kit itself retails for $367. I would check with your IBD to see the official charge and labor dollars need for install.