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A quick note: I just got my EVO 45 AM and I'm very impressed with the build quality and the performance in the short time I've had it. I went on one 10-mile ride and it didn't make a dent in the battery. I'm thinking I'l get 60 miles out of a charge easy. Quite an improvement over the 17 miles...

I've got an older Shred that has served me well. The battery seems to have died as far as I can tell. Mitchel at Surface604 agrees. Unfortunately, the cost of a new battery wasn't worth it for me, so I bought a different bike. I should probably get rid of the Shred. I'm in the bay area, so if...

I don't know anything about any problems the company has been experiencing, but I will say their customer service is second-to-none. I feel guilty about all the times I've emailed Gordon asking for help. After 2000 miles, I managed to "shred" the nylon gears inside the hub (we don't know why...

Thanks, Jim. I still have the headlight problem, but the noises seem to have gone away. Is a controller replacement easy for a user to do? Should I replace with the same controller or can I easily upgrade to something more feature-rich? Let me know if you have any suggestions for a plug-n-play...

I've got over 2000 miles on my Shred and love it. For the most part, it's been great. I'm running into a couple of issues and can't get much response from Gordon/S604. These issues cropped up within the last few weeks (at over 1500 miles). 1. Everything works great, full power, etc. UNTIL I...

Mine behaves the same way where there's a little resistance when rolling backwards, like perhaps the caliper is rubbing or, now that you mention it, it could be the hub. Forwards is smooth. I haven't encountered the second issue you mention, or at least I haven't noticed it. Most of my...

Thanks. I'll perform the mod tonight. This was the first time I ever went a few days without riding the bike!

Did I just experience the battery issue you guys were talking about? I didn't ride my bike all weekend and the battery was off the bike. Last night, I fully charged the battery - still off the bike. This morning, I put it on the bike and it was at 8 bars.

It would be nice to have something official so we know we’re not voiding our warranty. And maybe they could send us some S604 stickers for performing surgery for them.

Thanks to everyone for working on this issue. I haven’t had these issue since I’ve been using mine as a commuter and riding/charging daily. Plus rides at lunch and after work. I can’t stay off the thing LOL. I’m not sure if I should make this mod or not. Probably will just for the heck of it...

For the record, I haven't seen any of these types of issues. I'm not doing any specific testing, but I charge the battery, put it on the bike, and the next morning, it still shows full. I'll ride to work (8 miles) and leave it sitting on the bike all day. The battery level will be exactly the...

I found this: I haven't changed any of the password-protected settings. I don't know the password. From what I've read, you need to contact S604 to get it. ETA: The password is out there if you wanna go look. Hint: Search for the name of the motor (Bafang DP C07.UART).

I'm not sure I'd feel too comfortable riding this bike much faster than 28 MPH, at least not on surface streets. I'm not sure it's legal to ride it that fast anywhere other than the street here in California. I'm already getting people turning in front of me because they don't realize how fast...

BTW - I'm using the bike primarily as a commuter with some offroad on the way home and on the weekends. I didn't want to saddle it down with a huge rack and panniers. I prefer a front basket where I can just throw my jacket and water bottle. I don't lug a computer back and forth. The options for...

I sent a message to support. We'll see what they say. I won't leave the house while it's charging. The thing is freakin' HOT!!!

Yeah, it's sitting on my workbench, unencumbered. I'm wondering if I could pry it apart and drill some vent holes in the case. I don't see any screws, unless they're under the rubber feet. I can't imagine how hot it is inside the case. No electronics can last long under these conditions. I see...

I've had the bike a couple of days and I've put about 50 miles on it. The pedal assist is way smoother than other rear hub bikes I've ridden and the power is phenomenal. In level 3 of PA, the sweet spot is about 23 MPH and you can just go and go. The shipping was super-fast and assembly was...

Prior to ordering, I called their sales team. They said they had just gotten a large shipment in (I spoke to them Tuesday, 5/29). They said the bikes were ready to ship, including the larger battery. I'm not sure when it'll arrive, but I just got shipping confirmation this morning. I'll...

Thanks for the great review. I just ordered a Shred as well (my first eBike too) after reams of research. I did test-drive a nice Giant mid-drive that I found on sale (and therefore within my price range). It was very nice, but the lack of a throttle killed it for me. The pedal-assist was quite...