Can't Get My New Urtopia Bike to Work

[jorgesalarcon]

I got this new Urtopia electric bike and, despite following the instructions, can't get the motor to start. The voice commands don't work; the finger touches on the screen do not work. What do you suggest I do? I live in Burbank. Anyone else live in Burbank?

 

[Gionnirocket]

Never heard of the brand.
If it's new I suggest you contact the seller.

 

[Chazmo]

Can you return it?

If the display is actually turning on, you should be able to enter key presses and get going…

 

[harryS]

I have heard of the brand. been getting ads for the Urtopia carbon fiber ebikes. Looks OK, but I don't want a carbon fiber ebike.

Anyway, I looked it up and there is a Urtopia Chord with a display that has fingerprint ID and voice recognition that cannot even be ordered yet, I don't want a smart bike either,

Go to your seller and ask them.

 

[scottsdalecommuter]

went to their website and looks to have a 2 year warranty, not sure if you bought it from a dealer or direct online but would reach out asap to whoever sold it to you, best of luck! never fun to have problems with a new bike (or any product for that matter)

 

[jorgesalarcon]

Thanks for all your suggestions and kind words. Since I'm not very tech-savvy I must struggle with this hyper technologically advanced bike, which I thought would be much easier to operate!

I did reach out to the company website from where I ordered the bike. I'm not trying to return it but trying to make it function. They suggested different things and I tried them to no success.

I even went to one of their bike dealers and Steve also is a non-tech savvy and couldn't help me either. I went to the bike shop where I had the bike assembled from the box and one of the guys said they don't mess with the electronics at all.

I'm now thinking/considering leaning on my younger brother who is far more tech savvy than myself to see if he can assist me.

Any more suggestions would be highly appreciated.

 

[Chazmo]

Hi Jorge. One thought I had (based on complete ignorance) is that maybe you need to train the bike to know who you are. You said the display is on, which implies that it should be ready to go (assuming it’s not throwing an error code). Since it isn’t, the only thing I can think of is… Can you see in the manual if there is some security code or whatever to “unlock” the bike? It sounded like it’s more sophisticated than most controllers, so maybe something’s going on there that’s blocking your progress. Most ebikes just go once they’re turned on (which yours sounds like it is).

Good luck.

 

[scottsdalecommuter]

any chance it came to you with a dead battery and just needs a charge for the first start up? ive had electronics that get to me fully depleted and just need a quick charge to fire up.

 

[Gionnirocket]

I would go through the manual and see if there is a quick start guide and a troubleshooting section you can review.
Same time I would call them and try the app service portal.
And then there's email : [email protected]

Urtopia Ebike App Download

Unlock smart features such as anti - theft tracking and navigation by downloading the Urtopia app for your ebike. It's available on the App Store and Google Play for a better riding experience.

newurtopia.com

If they can't help that way they should at least be able to get you in touch with one of their 500 service partners. I'd assume with that many you should have one relatively near by.
If you can... Post a Pic of what you see on the display

Shop Ebikes Near Me

Find the nearest Urtopia e-bike shop that offers excellent services. Book a free test ride and experience lightweight models at our local demo center!

newurtopia.com

 

[Stefan Mikes]

A carbon e-bike for as little as two grands cannot work.

 

[Gionnirocket]

 

[stompandgo]

A carbon e-bike for as little as two grands cannot work.

I'm not puttin' my butt on it.

 

[spokewrench]

I got this new Urtopia electric bike and, despite following the instructions, can't get the motor to start. The voice commands don't work; the finger touches on the screen do not work. What do you suggest I do? I live in Burbank. Anyone else live in Burbank?

I believe there's an app for that. With the app, your smartphone can tell the bike your fingerprint or just turn the bike on. There's an app for my Abound. I downloaded it to my phone but didn't mess with it.

 

[Stefan Mikes]

I'm not puttin' my butt on it.

Reminds me of the infamous Van Moof.

 

[Gionnirocket]

Agreed... This is what you get when advancing technology is left to Asia or Europe.

 

[stompandgo]

Agreed... This is what you get when advancing technology is left to Asia or Europe.

I've got no issue with Asia or Europe. Some of the best technology and craftsmanship comes from both areas.

I've seen my share of cheap carbon road frame failures. No-name clone frames made with shoddy materials and craftsmanship. That is the reference for my comment.

 

[Gionnirocket]

I've got no issue with Asia or Europe. Some of the best technology and craftsmanship comes from both areas.

I've seen my share of cheap carbon road frame failures. No-name clone frames made with shoddy materials and craftsmanship. That is the reference for my comment.

Honestly this is the first I'm hearing of Urtopia. If you glance the website and other reviews it seems they have a decent product and I can find no mention of frame failures for the 4 years they've been producing bikes.
Not for me but I see no reason when someone comes here for help that some's only comments are to bash... especially when they have zero knowledge and do it routinely to everything they don't do nor understand.

 

[Stefan Mikes]

Aha. VanMoof. The deceased company. I knew it would be a similar startup.

Canyon worth is $100M in comparison. Everybody heard of Canyon, nobody heard of Urtopia. Van Moof was selling its "futuristic" e-bikes too low. When the s*it hit the fan, the company could not afford maintaining the server, and all Van Moofs went dead. I can see a parallel here.

Van Moof showroom, Battersea London UK, July 2022.

 

[harryS]

Jorge, I am sure you seen this, but maybe you didn't,

 

[stompandgo]

I'm going to have to retract my statement. The shop I work at just picked this line up 2 weeks ago, and has sold a half dozen so far. They look very well made. Time will tell, of course.