Recent content by Carol K

Ok. These are the two additional things I did, as suggested by the Ride1up CS person. Previously, I had loosened and re-tightened ALL screws on the battery and in the battery compartment. That did nothing. I also oiled and worked the release mechanism-that did nothing. The battery was STILL...

Issue with loose battery has been resolved! Customer service at Ride1up is very good. They responded promptly with a couple of things to try, and it worked. Went on a 22 mile ride on bumpy paved and gravel roads and the battery STAYED LOCKED IN PLACE the entire time! Think I am going to love...

I will. Did you unscrew and re-tighten all screws on the battery and the upper and lower plates on the top and bottom of the battery compartment? I did so on the battery, but not in the battery compartment because those plates look flush. I am willing to try anything that might help. I...

Thanks! Guess I wasn’t holding the button down long enough.

I received my Ride1up Limited Step thru on Monday. I assembled it. My bike shop mechanic double-checked my work. The problem is, after riding a block or two, the battery pops loose and the bike shuts down. There is no relation to how bumpy the riding surface is. The battery appears flush...

I just found this forum because I want a “keyed alike” frame lock for my new Vado 4.0. After reading all of the posts, I did an online search and found a company in North Carolina called Lockitt who will order keyed alike locks. I ordered one, giving them my key code. Takes 4-6 weeks to get...

Your question is very timely. After nearly a month of getting nowhere with FLX, I was relieved to see that the dispute I filed with my credit card company finally got their attention. All of a sudden, they realized they had none of my money and I still had the bike with the bad motor! Now...

Good to know about Wing Bikes. I haven’t heard of them, but they will not be on my list of bikes to research, once I get the FLX mess behind me. By the way, FLX’s terms say they don’t accept returns for “change of mind.” I did not change my mind-I would accept a bike that works properly out of...

I wish it were not true, but sadly it is.

NO progress. FLX is adamant that my super noisy motor is not “defective.” I have several videos I took with my phone-wish I was able to upload to this forum so others could hear and judge, defective or not. It gets even better. I have sent certified mail requests for warranty return...

Good luck, you will need it! I have been arguing with them for nearly three weeks over a bad motor problem. Customer Support is basically worthless. I have multiple phone videos of the problem, if I can figure out how to upload them, I will.

I certainly will post how this all shakes out.

Time will tell. I had to get my credit card company to get involved and reverse the charge. I believe this motor is defective and I am not buying a bunch of tools to open up and service a brand new motor that will likely fail again. They need to take the bike back and send it back to their...

It appears to be a nice bike, but the motor is making loud grinding noises. I fear this will be a long, drawn out process while I have a useless ebike gathering dust in the garage.