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Ok. These are the two additional things I did, as suggested by the Ride1up CS person. Previously, I had loosened and re-tightened ALL screws on the battery and in the battery compartment. That did nothing. I also oiled and worked the release mechanism-that did nothing. The battery was STILL...

Issue with loose battery has been resolved! Customer service at Ride1up is very good. They responded promptly with a couple of things to try, and it worked. Went on a 22 mile ride on bumpy paved and gravel roads and the battery STAYED LOCKED IN PLACE the entire time! Think I am going to love...

I will. Did you unscrew and re-tighten all screws on the battery and the upper and lower plates on the top and bottom of the battery compartment? I did so on the battery, but not in the battery compartment because those plates look flush. I am willing to try anything that might help. I...

Thanks! Guess I wasn’t holding the button down long enough.

I received my Ride1up Limited Step thru on Monday. I assembled it. My bike shop mechanic double-checked my work. The problem is, after riding a block or two, the battery pops loose and the bike shuts down. There is no relation to how bumpy the riding surface is. The battery appears flush...

I just found this forum because I want a “keyed alike” frame lock for my new Vado 4.0. After reading all of the posts, I did an online search and found a company in North Carolina called Lockitt who will order keyed alike locks. I ordered one, giving them my key code. Takes 4-6 weeks to get...

Your question is very timely. After nearly a month of getting nowhere with FLX, I was relieved to see that the dispute I filed with my credit card company finally got their attention. All of a sudden, they realized they had none of my money and I still had the bike with the bad motor! Now...

Good to know about Wing Bikes. I haven’t heard of them, but they will not be on my list of bikes to research, once I get the FLX mess behind me. By the way, FLX’s terms say they don’t accept returns for “change of mind.” I did not change my mind-I would accept a bike that works properly out of...

I wish it were not true, but sadly it is.

NO progress. FLX is adamant that my super noisy motor is not “defective.” I have several videos I took with my phone-wish I was able to upload to this forum so others could hear and judge, defective or not. It gets even better. I have sent certified mail requests for warranty return...

Good luck, you will need it! I have been arguing with them for nearly three weeks over a bad motor problem. Customer Support is basically worthless. I have multiple phone videos of the problem, if I can figure out how to upload them, I will.

I certainly will post how this all shakes out.

Time will tell. I had to get my credit card company to get involved and reverse the charge. I believe this motor is defective and I am not buying a bunch of tools to open up and service a brand new motor that will likely fail again. They need to take the bike back and send it back to their...

It appears to be a nice bike, but the motor is making loud grinding noises. I fear this will be a long, drawn out process while I have a useless ebike gathering dust in the garage.

Is opening up a Bafang motor, greasing it, and putting it all back together correctly something I could reasonably expect to do? Of course, they still have not sent me instructions on how to do this repair. I have really learned my lesson from this mess.

South Bend.

I am in Northern Indiana. The nearest VeloFix is 140 miles away. FLX bikes is NOT offering to pay (they offered up to $30), so I don’t think that would get me much help. I am going to do some research as to what other bike people know about having to open up a brand new motor and grease it...

Their latest response is that the motor is not “defective” it merely needs to be greased. My response is that should have been done BEFORE it was sent to me. At this point, I do not want this bike. Usually, when something has to be fixed when it is new, it usually doesn’t improve with use...

They offered “up to $30” only since the bike is new. Problem is, the small local shops do not want to do this sort of thing due to potential liability issues.