Volition Ebike blew up my controller then said no warranty because its blown up

[wozwasted]

I purchased a new controller from Volition Ebike at Bondi Junction after fittiing it an error was displayed,
so I returned it and they updated the firmware and gave it back.
so after fitting it again a new error, was displayed, a number 12 error this time.
Volition said thats a problem with the controller and asked that I return it.
Not wanting to make another trip to Bondi if theres still a problem I decided to take the whole motor in and asked they fit it and give it back working.
the next day they sent me an email stating...

"We connected the motor just now to a battery using temporary connectors
The motor cable just blew up and a huge amount of smoke came out as well !
We will NOT proceed with any further testing. this motor is too unsafe for us "
They also said the controller is damaged and should be thrown in the bin

theres been multiple emails to them asking they change it under warranty and they have finally replied saying the warranty is void because the controller has been blown Up

I know People are going to read this and say that cant be true, theres no way a shop could be that unethical,
but thats exactly what Im going through with them

 

[Reece123]

No that doesn’t surprise me, I purchased a new bike them from them it stopped working in just after 3 months of use