I removed all the head shrink on the Whale Shark battery and checked the BMS card and found that the voltage wasn't correct so I purchased a new BMS card, installed and still had a problem. After a closer look one of the nickel strips does not connect to the -end of the battery it comes right up to the edge and stops. I think it might have had a little contact with the - end of the battery in the beginning and that might be why the battery worked for a few hundred miles. The whole group of 14 cells read 1.75volts. The balance wire for the group is connected to the cell that doesn't have a strip ( this is how I really found the problem when I was connecting the new BMS card)The battery doesn't have a warranty and I have tried to ship it back but no one will ship a battery with that many watt hours. Any suggestions on what I can do? Like trying to solder a wire to connect to the nickel strips and see if they will charge up. Do I need to use a nickel strip? This my first time working on a battery of this type and have way too much money in it to throw it away. Please any suggestions will really help.