AZ_Dude
New Member
Hi all - long time lurker of this forum, first post.
I’m hoping someone can advise. I’m having a difficult experience with the Juiced CCX I just purchased at the end of August, and unfortunately have not been pleased with the level of support from Juiced so far. Here’s a brief summary of the situation.
Purchased new black CCX, delivered on 8/23.
-Rode over the next four weeks with no problem, put over 300 miles on the bike. Really like the bike a lot.
-Finally on 9/21, while on a ride, I lose power briefly. Screen flashes off. I power it back on, it flashes off again a few seconds later. This happens three more times within 10 seconds before permanently staying off. No power to the bike, no screen. I still had 51v battery remaining. Because I was 25+ miles away, I have to get a lift back home (riding CCX with no power is like riding in wet cement)
Contact Juiced support on Monday 9/23 and explain what happened. I go back and forth with them over the next five days while they ask for photos of my connections, tell me to check for bent pins and other very basic steps (it’s a brand new bike!). Finally on Friday after escalating to 'tier 2' support, they say that I need a new controller.
Before they will agree to ship me a new controller, they want confirmation that I have actually placed my old one in the mail first! Huh? Haven’t been asked to do that in ages. So, I take out the old controller, and low and behold... IT’S A 48V CONTROLLER! WHAT THE HECK? (see photo) I am glad I found the source of the problem, but at the same time a little troubled that this kind of verification isn’t part of Juiced QA process once the bike arrives from China.
I ask the support team about the fact that it is a 48v and not 52v, and they state, “Yeah, it appears a mistake we didn’t catch at our technology center”
So... *finally* tonight I receive the replacement controller. Here is where my frustration is really increasing. The controller they sent me looks Identical to the 48v I just sent back to them, only there is a blue sticker pasted over the top of the label that says 52v. I peel back the sticker, and it still says 48v!! (see photo)
So - my question for the forum: Has anyone encountered this issue? Should I trust that Juiced has actually sent me a real 52v controller? Any other suggestions?
I am frankly bummed about the whole experience and time off the road dealing with this issue. I want to be riding. The bike is essentially brand new, and already experiencing major issues. I am hoping Juiced can step it up here, because the reality is that it's a great bike, but I can't help but be a a bit disappointed one month into ownership.
I’m hoping someone can advise. I’m having a difficult experience with the Juiced CCX I just purchased at the end of August, and unfortunately have not been pleased with the level of support from Juiced so far. Here’s a brief summary of the situation.
Purchased new black CCX, delivered on 8/23.
-Rode over the next four weeks with no problem, put over 300 miles on the bike. Really like the bike a lot.
-Finally on 9/21, while on a ride, I lose power briefly. Screen flashes off. I power it back on, it flashes off again a few seconds later. This happens three more times within 10 seconds before permanently staying off. No power to the bike, no screen. I still had 51v battery remaining. Because I was 25+ miles away, I have to get a lift back home (riding CCX with no power is like riding in wet cement)
Contact Juiced support on Monday 9/23 and explain what happened. I go back and forth with them over the next five days while they ask for photos of my connections, tell me to check for bent pins and other very basic steps (it’s a brand new bike!). Finally on Friday after escalating to 'tier 2' support, they say that I need a new controller.
Before they will agree to ship me a new controller, they want confirmation that I have actually placed my old one in the mail first! Huh? Haven’t been asked to do that in ages. So, I take out the old controller, and low and behold... IT’S A 48V CONTROLLER! WHAT THE HECK? (see photo) I am glad I found the source of the problem, but at the same time a little troubled that this kind of verification isn’t part of Juiced QA process once the bike arrives from China.
I ask the support team about the fact that it is a 48v and not 52v, and they state, “Yeah, it appears a mistake we didn’t catch at our technology center”
So... *finally* tonight I receive the replacement controller. Here is where my frustration is really increasing. The controller they sent me looks Identical to the 48v I just sent back to them, only there is a blue sticker pasted over the top of the label that says 52v. I peel back the sticker, and it still says 48v!! (see photo)
So - my question for the forum: Has anyone encountered this issue? Should I trust that Juiced has actually sent me a real 52v controller? Any other suggestions?
I am frankly bummed about the whole experience and time off the road dealing with this issue. I want to be riding. The bike is essentially brand new, and already experiencing major issues. I am hoping Juiced can step it up here, because the reality is that it's a great bike, but I can't help but be a a bit disappointed one month into ownership.
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