It's a KT controller. This is the programming manual for the LCD5.
It is set for 5 PAS levels, so they were right when they admitted 9 levels was not true.
There are a limited numbers of things you can change with the C -parameters, described in the above manual.
-First count the number of magnets in your PAS disk. The C1 parameter can be changed to make the PAS less sensitive, and the value depends on whether you have 5, 8, 10, or 12 magnets. I have never tried it.
-The C5 parameter reduces the maximum current, and may reduce the takeoff speed. It will probably also reduce your maximum speed. I tried it once, without riding the bike, and it did change the no load speed. Nontheless, maybe a 20% reduction will make a difference for you.
-Leave the C9 value alone. It sets the password to start the bike. Sounds like a good idea, but is a pain in the neck in practice, and some who have done it seemed to do it wrong and got locked out of their controller forever.
-C14 also affects pedal assist strength. You might try lowering it to 1.
If you screw up the settings, setting C10 to "y" brings back the default values. You moight want to rite down all the stored settings before you change anything.
Most of my ebikes use KT-controllers. I just leave them set at max current.