You will need to give a LOT more details here
But on many bikes that have different power modes, some modes may be programmed for pedal assist only and some for throttle only.
Check the manual and speak to the manufacturer.
See this duplicate thread post #2. https://electricbikereview.com/forums/threads/e-bike-repair.47580/
If Pex-more won't provide support for your $854 Amazon bike, think hard before sending money to the lowest cost provider. Trek Giant Cannondale Kona produce bikes that cost 4 times as much and usually work, to read the "known problems" thread about each brand. If they don't work the problem belongs to the dealer, not you or us.
See this duplicate thread post #2. https://electricbikereview.com/forums/threads/e-bike-repair.47580/
If Pex-more won't provide support for your $854 Amazon bike, think hard before sending money to the lowest cost provider. Trek Giant Cannondale Kona produce bikes that cost 4 times as much and usually work, to read the "known problems" thread about each brand. If they don't work the problem belongs to the dealer, not you or us.
You will need to give a LOT more details here
But on many bikes that have different power modes, some modes may be programmed for pedal assist only and some for throttle only.
Check the manual and speak to the manufacturer.