Any other Canadians experiencing support issues with their Element? I'm so frustrated that I am seriously considering selling my bike and buying a bike from the Internet. I bought from a brick and mortar because I thought I could get extra support but I've found I am completely on my own. I have an issue with loose spokes and the place I bought it from offered "well that shouldn't happen" as support. I had to call Pedego and get them to open a ticket and even if they need to send out parts I doubt the shop I bought from is interested in helping. I started the process of getting an extra battery January 3. I had to call back every week to ask if it had been ordered. It finally was ordered January 28 and it still had not come in from California. I have started calling every week since we hit the 3 week mark and the vender promises to call back with information and never does. Honestly if I had bought an online bike the support would be no worse.