Actually, that well known dealer should have made it right immediately. And, this is just a guess, but I doubt Stromer has a suspension fork with a steerer tube long enough for st1 step thru. Industry standard is 265mm, 10.43 inches. And Stromer fork only worked on my st1 stepthru because I changed Stromer "dust cover riser" to a cane creek 1/8" dust cover and then regained my bar height with a steerer tube riser. I order forks thru dealer- they supplied, forks barely worked, I called Stromer, they said bring it back to dealer so he could check it out- dealer was 150 miles away, so I made them work as described above. Dealer did his part (by supplying forks for st1 step thru)and I did all I could for support, and made them work on my own.