RAD Power Bikes Going Bust

And are the batteries actually at fault or were the ones that caught fire the result of owner abuse? I'm thinking the latter or there would be a lot more of them.
The RAD I am looking at right now has a five pin discharge in the shape of an 'M'. If it was two pin then replacing the battery would be easy, off the shelf. I do not know what the others do or if they are really needed. It looks like three volts, so one red, one black, and a third control or monitoring signal. This is not one of the bad batteries.
 
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