Hang in there, you'll get your Pace 500 LE. Every ebike OEM is going through the pains of a 90 plus day production shut down in China, followed by massive demand for bikes and ebikes. Aventon has ebike shipments from overseas coming in every week, and they are sorting them and shipping to individuals and dealers alike.
They like everyone else have had their operations impacted by the lockdowns and social distancing. They had to institute measures to protect their workers and that slows things down in terms of shipping out what they get in.
Fedex freight has had severe issues in their local area, totally dropping the ball on missed times for pick ups, and partial loads,and big time delays. So orders by individuals on their website have been impacted more than their shipments to dealers which go by commercial freight. They have developed some work arounds to Fedex,and no they can't just switch to UPS due to how contracts are structured and UPS now charging highway robbery fees to vendors who have been screwed by Fedex's problems, so it's cost prohibitive to even consider them.
Aventon is an excellent company to work with, and has more ebikes coming in right now, and shipping out sooner than 12 other brands I carry.
Are things perfect there ? Well no, but thats bc this virus has heavily impacted all operations on so many industries across our country and even the globe. Major patience is the key, and to just chill out, as you know darn well how manu businesses are still locked down, and it's a miracle quite frankly that the ones still able to operate are functioning anything close to 50%. Please try to Temper your expectations otherwise you will only be disappointing yourself and putting an impossible deadline on a company doing its absolute best.
I don't know why people keep thinking companies should do 'this or that' in a situation where everyone knows how severely impacted all aspects of our lives have been for past couple of months. And consider yourself fortunate to have been 1 of 270 to actually get your order in and accepted. That's all that were being built of the Limited Edition.
My two cents and not trying to be mean, but sheesh it's getting old seeing so many people complaining about this or that being late or not to their 'liking' or even not to their expectation of certain communications. I've had to alter my operations significantly as a bike shop as have thousands of other shops and it's damn hard and takes lots of extra hours. If you don't own a business then you probably won't 'get it.'.
But I'll tell you it's refreshing when customers come in, highly grateful to have a chance to shop for an Ebike, and are gracious and patient, and express ir verbally, since they know so many other places are still closed down and it's not easy going through this for sellers or buyers alike. The internet doesn't change that. Just because you get to press a few buttons and make your order, doesn't mean it's that easy on the other end that's delivering what you want. Life has been materially altered and people just need to accept that. It's not going to come back anytime soon to anything close to preCovid 19.