GuruUno
Well-Known Member
I've sent an e-mail letter to Trek's CEO as well as the Customer Service Manager, Tech Reps, etc.
You may or may not wish to also express your concerns.
[email protected] (CEO)
[email protected] (CEO)
[email protected]
[email protected] (Tech Rep)
[email protected] ( Customer Service Manager )
I’d like to propose a multi-attendance conference call to discuss my ongoing, unresolved, long term concerns regarding my most current issue(s) with the new Allant 9.9S (albeit inclusive of others too who are also having identical issues), and whether that would be inclusive of Shimano and Bosch being included in the call.
I took possession of my Allant on 12/12/2019 and I’d have to say that it seems between the bad weather and the amount of times it has been in the shop I have long term concerns as to the “what if” next thing that may become of concern.
Previously, having had a Super Commuter 8S since 2017 with different issues and ultimately being replaced, I am a firm believer of the Trek customer support and know that you guys will stand behind your label.
However, moving forward, I have several questions as to how we got where we are and what the expectations are as each day and week whittle away with yet another problem and what, if anything is it that Trek will try to do to remediate the next “thing”.
This discussion can be a long winded back and forth but what I am attempting to address is that as a collaborative team of owners, designers, developers, users, mechanics, suppliers and manufacturers that we find what process is being looked over, missed, or what procedure is broken, what communication between who and what is lacking granularity.
Purchasing and believing in Trek products is paramount to your company’s success for the consumer to be driven to your products, however if we as early adopters or a term that seems to apply as ‘beta testers’ is what appears to be happening is the new norm for Trek, I’d have to say that no matter how much positive spin is put on the good customer service and public relations, if the end result of a flawed product is shipped en masse to the public, it will be the downfall of your company.
I look forward to a constructive and resolute discussion.
You may or may not wish to also express your concerns.
[email protected] (CEO)
[email protected] (CEO)
[email protected]
[email protected] (Tech Rep)
[email protected] ( Customer Service Manager )
I’d like to propose a multi-attendance conference call to discuss my ongoing, unresolved, long term concerns regarding my most current issue(s) with the new Allant 9.9S (albeit inclusive of others too who are also having identical issues), and whether that would be inclusive of Shimano and Bosch being included in the call.
I took possession of my Allant on 12/12/2019 and I’d have to say that it seems between the bad weather and the amount of times it has been in the shop I have long term concerns as to the “what if” next thing that may become of concern.
Previously, having had a Super Commuter 8S since 2017 with different issues and ultimately being replaced, I am a firm believer of the Trek customer support and know that you guys will stand behind your label.
However, moving forward, I have several questions as to how we got where we are and what the expectations are as each day and week whittle away with yet another problem and what, if anything is it that Trek will try to do to remediate the next “thing”.
This discussion can be a long winded back and forth but what I am attempting to address is that as a collaborative team of owners, designers, developers, users, mechanics, suppliers and manufacturers that we find what process is being looked over, missed, or what procedure is broken, what communication between who and what is lacking granularity.
Purchasing and believing in Trek products is paramount to your company’s success for the consumer to be driven to your products, however if we as early adopters or a term that seems to apply as ‘beta testers’ is what appears to be happening is the new norm for Trek, I’d have to say that no matter how much positive spin is put on the good customer service and public relations, if the end result of a flawed product is shipped en masse to the public, it will be the downfall of your company.
I look forward to a constructive and resolute discussion.
