The are always a few factory directs that aren't junk... I've had my Espin a couple of years now, and except for a loose spoke and a brake bleed (which they quickly reimbursed me for having REI take care of), it's been a great bike. I consider myself a regular rider, when I'm well, though not normally a long distance rider.
The trick is stumbling across a decent factory direct - that is a real crap shoot! I was lucky
, though the experience of
@AHicks and others here who have similar bikes helped me be comfortable taking the chance.