quattroa4m
New Member
- Region
- USA
First and foremost, the LMT'D appears to be an excellent ebike.
Pretty simple assembly, minor adjustments, and you're on the road. Good power, excellent brakes, and apparently a headlight is now included! FEDEX delivery however, is a subject for a different time.
Speaking of FEDEX, the spare battery that was ordered at the same time is apparently permanently stuck at "shipment exception". That's unfortunately where the fun begins with Ride1Up. My tracking updates showed the exception and naturally Ride1Up was notified.
At the moment though, it's difficult to give high marks to Ride1Up for responsiveness. The LMT'D shipped along with an additional battery under a separate FEDEX tracking number...that's shown a shipping exception for a week. No response from Ride1Up Support other than to acknowledge the issue.
Per FEDEX...Ride1Up hasn't been in touch with them, and the issue is shipping documentation.
There was some minor shipping damage to the LMT'D which was documented and shared. Unfortunately there's been no acknowledgement by Ride1Up.
Meanwhile the LMT'D is a great bike. Hopefully product support, if required, will be better.
Pretty simple assembly, minor adjustments, and you're on the road. Good power, excellent brakes, and apparently a headlight is now included! FEDEX delivery however, is a subject for a different time.
Speaking of FEDEX, the spare battery that was ordered at the same time is apparently permanently stuck at "shipment exception". That's unfortunately where the fun begins with Ride1Up. My tracking updates showed the exception and naturally Ride1Up was notified.
At the moment though, it's difficult to give high marks to Ride1Up for responsiveness. The LMT'D shipped along with an additional battery under a separate FEDEX tracking number...that's shown a shipping exception for a week. No response from Ride1Up Support other than to acknowledge the issue.
Per FEDEX...Ride1Up hasn't been in touch with them, and the issue is shipping documentation.
There was some minor shipping damage to the LMT'D which was documented and shared. Unfortunately there's been no acknowledgement by Ride1Up.
Meanwhile the LMT'D is a great bike. Hopefully product support, if required, will be better.