Unhappy with Velotric Fold 1

Have you tried rebalancing the battery? Meaning, put the battery on the charger and let it charge for 12 hours. This will balance out all the cells and ensure each cell is charged to 100%. It's a good practice to do this every few months during your riding season. I find once fully charged after rebalancing it makes a big difference in the batteries overall output.
 
I started riding a Ride1Up Cafe Cruiser and it was/is a very good bike. Wife and I each have one, very happy with it. Unfortunately as I age I am starting to have mobility issues, and I have a problem getting my leg over the frame, even though it’s a step-through model.

I found that the Fold 1 has a very low step-over height, one of the lowest on the market, so i bought one. I don‘t have a need for the folding feature and it weighs the same as the R1U so no advantage there. I have only had the Fold for 108 miles but I have come to hate it, I‘m sorry I bought it. The sole issue is the battery range, it sucks. Looking at the website it shows the range as 45 miles on throttle and 55 miles on pedals. I get half that.

We like to ride on prepared trails, this weekend we rode the rails-to-trails at High Bridge in Va. Since it’s an old rail line, it is very flat. We rode about 20 miles and at the end I was down to 2 bars, by comparison the wife has 4 bars left. I contacted Velotric customer service, they explained that the estimated range is apparently calculated the same way car makers do their mpg values: the bike rider has to weigh less than 187 lbs, cannot use the throttle, must use only pas level 1, on a flat level surface. What good is that?
Unfortunately, almost every, if not every, ebike company does the same thing. It is also frequently done indoors and on a flat track so elevation gain and wind resistance aren't factors. Reviewers give much better estimates because they can't control every factor, but they still use the lowest level of pedal assist only and ride on as flat ground as they can find
 
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