From Rattan website.....Maximum speed: 25 MPH. I don’t see where it says throttle only will do 27 or 25 ? I can hit 25mph but need max PAS and have to pedal hard.
So Saunders has faster throttle....Do you have a feel for battery efficiency between the two bikes ?
Have to agree with you here. 5 months later and their customer service is now officially AWOL. Nothing. No response. Am getting sorry I bought my FBP.What retailing business wouldn't care enough about their clientele's pleasure in their product, to provide a customer service phone number; to expedite and reinsure the happiness of their customer?
I first saw the Rattan Fat Bear Plus on 10-14-19 around 11:45 a.m. Then I came across the code for the discount, the shipping time, and the warranty. Theeeeen...; I decided to call the company and order a Fat Bear Plus; but "Oooh Noo!!!!" There ain't no phone number.
That killed a quick sale, burst my dream bubble of the ebike that had everything I wanted on a foldable fat tired bike; and threw a whooole lotta doubt into their desire to altruistically care about their customers. The entire operation was focused on making money; but not providing a quick response outlet for a troubled customer; and I didn't want to see myself squirming in that frying pan!!!
This is the best place to get info and post questions to Rattan. The owner/chief engineer is available there and many Fat Bear customers hang out there.
I ordered my Chinese ebike with low customer service expectations and they have met those low expectations. OTOH, I got a nice bike that I love (710 miles in 2 months) and I've been able to resolve most issues myself. I had the bent derailleur guard shifting issue but just removed it and adjusted the derailleur myself. Most bike shops can help with issues other than the electronics. My current bike (Eahora X7+) is very similar to the Fat Bear. I now have 2 Rattan X and 1 XL indiegogo bikes on order that should be delivered next month.
IMHO, the best bet for good customer service is to go to a B&M BIke shop and pay through the noise for a lesser bike or, pay 1.5 - 10 times the price for something that was also made in China.
PAS(Pedal Assist Mode) is prioritized over the Throttle on my current ebike.When you think about it, the motor can not handle power requests from the PAS system and the manual throttle at the same time. if you stop pedalling, the throttle will work even in PAS mode. Start to pedal and the throttle stops working.Does anybody know if there's a setting where we can pedal and use the throttle at the same time? The throttle seems to have much more power and I need to pedal and throttle to get up some of the hills around my home.
My 750LF lasted all of 3 miles. No help from customer service. I am beyond pissedHave to agree with you here. 5 months later and their customer service is now officially AWOL. Nothing. No response. Am getting sorry I bought my FBP.
So I guess there is a shred of hope that I might actually get a refund on my 750LF that worked for 3 miles? Maybe ill be able to buy a Rad or Lectric in 6 fucking months huh!?Rattan replied to me and will allow me to return the XL for a refund. I am happy with that solution and so will put this one to bed.
The unacknowledged issue with this generally awful ebike was a bottom bracket seat tube that was welded in place a couple of degrees off center. That resulted in a slightly angled chainring that would continually drop the chain.
The chainring damage which was bent in shipping due to a chainring guard that was too short was my focus and I didn't even notice the larger issue of the poorly aligned seatpost tube/bottom bracket. It is ironic that there was a little inspected by sticker right above the misaligned seatpost tube. I can only hope that they didn't just re-package that returned XL and send it off to someone as new product.
Rattan at times seems to have good intentions (I hear the the road to hell is paved with em) and they did ultimately refund the money. Other than a functioning LF500 ebike I bought for my daughter, I got out unscathed. Well, there is that 6 months of being out several thousand dollars and then, several weeks more of dealing with unpacking the poorly constructed piece of shite XL, bike shop repair bills, re-packing the thing and several more weeks waiting for refunds.
What a great customer experience!
I understand you're frustration. Buying direct from these Chinese companies has it's issues. Some feel better (and safer) using Alibaba which provides some buyer protections. But it really is caveat emptor when buying direct from China. I'm long past buying any cheap ebike as I ride a lot (500+ miles/month) and while I have recommended Lectric to several friends, they ride infrequently (less than 1000 miles/year) and so should be fine for a few years. Even if they break, replacement is cheap.So I guess there is a shred of hope that I might actually get a refund on my 750LF that worked for 3 miles? Maybe ill be able to buy a Rad or Lectric in 6 fucking months huh!?
Mine came the same day I received the bike. Don’t mess with the controller screen. I played around and screwed it upHey Tim did you get any fed ex tracking information when you got your bike ????
I ordered on Saturday, they say they shipped it on Wednesday. Last night they said again that it shipped out but Fed Ex hasn’t given them a tracking number ? ???? That doesn’t make sense to me.