Issue(s) with Specialized App & 'Smart Control'

[GuruUno]

My experience with Smart Control is bad and I’m wondering what steps are the best approach. Like before, today I started a ride with Smart Control using 35 miles, 500 elevation and 10% battery remaining. After less than five miles, control stopped and bike was in ECO mode. I was able to change to both SPORT and TURBO to finish the ride. Don’t know what happened?

Bike is a Vado 5.0 SL EQ

Happen on occasion to me also, it's apparently something to do with losing the bluetooth connectivity. Been there done that, put the iPhone in a million places.