I am looking to buy a secondary/companion bike that can do light trail duty, gravel and a few hills with some comfort. Looking at the Aventon Aventure step thru and the Electric Bike Company Model R. How is the bike to ride? Does it feel too big and heavy? I like to use the throttle minimally. How is it on hills? Any opinions are welcome. I presently have the Specialized Como 5.0. I am 5'9" 250lbs and 71 years old. I tried a Juiced Ripcurrent s and it seemed big and cumbersome.
HI David,
First let me say that these Aventon Aventure e-bikes are terrific in many ways. We own two step-throughs. They’re sturdy, the 750 watt hub motors provide lots of power and acceleration and the design is beautiful. I would certainly recommend them to prospective buyers. However, if something goes wrong with your bike, you are in for world of hurt. Aventon Customer Support is an absolute disaster!
Our bikes shipped on June 29th, 2021 and arrived a few days later. One has been a dream and the other a nightmare. The front tire was so far out of True that a local bikes shop could not balance it, The derailleur was out of whack, skipping gears and shifting on its own. Screws started falling out of some external and internal parts. And then - after only two months and 347 miles the battery died during a short 3 mile round trip.
I submitted a Warranty Form on August 30, 2021. And over the next four weeks, I provided proof of purchase, serial numbers, as well as images and videos of the problem. Despite dozens of emails, phone calls and online tech support chats they have yet to send me a new battery. It's been 30 days.
So, a word of warning. Aventon is by no means one of those fly-by-night Go Fund Me kind of companies, It’s a company with a stalwart reputation. But if you have a warranty problem, prepare yourself for a very, VERY long wait.