I just got a 2021 Roam e+, so different battery and charger than the one on the Explore. I decided to check the battery health after my first charge up, and was suprised to see it was only 94%. I called the dealer and asked about this, and he said Giant told him it's normal for a new bike/battery to read below 100%. He said it shouldn't drop below 90% - if it does let him know. okayyyy.
I'm going to watch it carefully since it's so new. Also, was wondering whether anyone has any tips on discharging the battery without the fancy charger. My charger has no buttons or guages - just an LED indicator light. The manual said something about fully discharging the battery every 90 days, and then charging it back up to 100% in order to ensure long life. Is there a way to discharge the battery fully without riding it until it dies??
UPDATE: before we travelled for TK holiday week I charged battery up to 60% and brought it inside the house. The garage is uninsulated and nighttime temps are in the high 40s, so figured it would be happier inside.
Yesterday I put it on and did a nice 10-15 mile ride, mixed terrain and some steep single track climbs. When I got back I was at about 25% remaining, and battery health was 99%. That was a happy surprise. So maybe it just needed some conditioning. It's showing only two charge cycles.