I'm not sure I get your point. In fact, I'm pretty sure I don't. Shimano makes components, not bikes. When you take on a line of bikes, isn't it the bike manf. that you turn to for component support? Do you not bill the bike manf. when/if warranty services are provided on their product? I doubt seriously you're going to bill Shimano (or any other component manf) directly for anything you do.
I do get why you might select a line of bikes to handle due to the components they use to build a bike. If you know those, then it's much easier to trust the bike manf., right?
I do not get why you would prefer to avoid dealing with rear hub driven bikes until Shimano comes out with a design of their own. From what I have seen, regardless of what manf built the rear hub, the chances are slim you would ever have to deal with it, and assuming you did at some point, it's not that expensive to service ANY rear hub as a complete assembly, including a pre-laced on rim. How difficult is that?
You are incorrect, if I have a problem with a Shimano component on a bike I go to Shimano, not the bike manufacturer. If I talk to Kona or Felt or <fill-in-bike-manufacturer-here> about a Shimano, or a SRAM, or a Schwalbe, or a whatever product, they'll just tell me to talk to that component supplier. That's one of the reasons why bike manufacturers deal with brand name component suppliers, they offer warranty service for the bike manufacturer.
Last I knew, SRAM guarantees that they will make parts for any product them sell for a minimum of 2 years after removing it from the market, more if there's demand. For e-bike components at least, Shimano is even better, guaranteeing that they will continue to make spare parts available for a minimum of 5 years after they stop selling it, more if there's demand.
I didn't say I'd refuse to deal with hub motors until Shimano made one. I explicitly said the opposite in fact, that I'd be happy for someone else to do so, so long as they met some basic minimum criteria. The criteria I listed was:
- quality
- a history of availability of parts and service documentation for years after the fact
- a business that's not an e-bike-only play to reduce the odds of them going out of business
These criteria come from dealing with substandard experiences in the past, such as e-bike companies that went out of business, or that lost interest in supporting old models as newer ones came out, or that just didn't put out a good product.
I'd be thrilled for any company that meets these criteria stepping up. I mentioned Shimano repeatedly by name because I think they're uniquely positioned to do this and, importantly, *have a history of doing so*.
Shimano partnering with another company would be a potential concern as it would introduce doubt about how well and how long the other company would support the product with replacement parts.
Shimano for sure has tried and later cancelled initiatives that weren't working. However, when something starts working for Shimano, they have a history of trying to have a product at every popular price point. I have provided numerous examples of Shimano doing this, and asked for *a single example* of Shimano not doing so. No single example of Shimano having significant success in a market segment, and not subsequently trying to address every price point from top to bottom, has been offered in return.
I think the problem here is people aren't taking my posts at face value, they're trying to read between the lines. I even said that not only was I not a Shimano fanboy, but I even took the time to state that Shimano had made decisions in the past *that had harmed my business*. I think there's been a tendency for people to read what they expect to see, rather than what I'm actually saying, in this particular thread.
Are we in agreement that the whole e-bike thing is working out for Shimano? I think we are, so then my mind looks forward to their next steps. Will they address those super entry-level price points, as they do in gearing, brakes, hubs, etc.? If they're not going to follow their normal modus opperandi, why not? If they are going to do their normal thing, then how? Cheaper mid-drives, or introducing hub motors?