Has anyone else found Jason at electrictrike.com give the impression of being bothered by questions? He is usually responsive to questions, but seems to have a bit of a "I'm busy" attitude. Giving him the benefit of the doubt, I'm sure he is very busy, but that busyness shows through in his terse manner of responding to questions about his product line.
There is a point during the growth of a business where it pays to have certain personality types assigned to sales and answering product questions and keeping other personality types such as bookkeepers, engineers, line supervisors and even owners in the back room away from customers.
I'm not sure who it was, but when I was trying to sign up on electrictrike.com's Facebook group, I encountered a gentleman who, rather than being friendly and helpful to a newby signing up on his forum, instead acted paranoid, exceedingly suspicious and giving me the third degree as if I was out to sabotage his business. He noted that I didn't have a "Facebook history". Months earlier I closed out my Facebook account because frankly I don't like its invasive nature. But being in the market for an electric trike and noticing his forum, I decided to open a new Facebook account for the SOLE PURPOSE of learning more about e-trikes. A blank Facebook history set off alarm bells. Apparently only those who splash their life history and activities on Facebook are beyond suspicion.
That attitude was off-putting, enough to cause me to want to shop around a bit more. My experience demonstrated the difference between a sales floor personality and a back office personality.
My concern, based on the nature of responses, is that good customer service (the reason some people give for buying here) may be cut off due to excessive busyness.
Where is the William Shatner type when you need him?
There is a point during the growth of a business where it pays to have certain personality types assigned to sales and answering product questions and keeping other personality types such as bookkeepers, engineers, line supervisors and even owners in the back room away from customers.
I'm not sure who it was, but when I was trying to sign up on electrictrike.com's Facebook group, I encountered a gentleman who, rather than being friendly and helpful to a newby signing up on his forum, instead acted paranoid, exceedingly suspicious and giving me the third degree as if I was out to sabotage his business. He noted that I didn't have a "Facebook history". Months earlier I closed out my Facebook account because frankly I don't like its invasive nature. But being in the market for an electric trike and noticing his forum, I decided to open a new Facebook account for the SOLE PURPOSE of learning more about e-trikes. A blank Facebook history set off alarm bells. Apparently only those who splash their life history and activities on Facebook are beyond suspicion.
That attitude was off-putting, enough to cause me to want to shop around a bit more. My experience demonstrated the difference between a sales floor personality and a back office personality.
My concern, based on the nature of responses, is that good customer service (the reason some people give for buying here) may be cut off due to excessive busyness.
Where is the William Shatner type when you need him?
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