Hi all, I ordered and paid for an electric bike from Reef Bikes Pty ltd, based in Sydney I believe.
I paid on 5th of July and was told delivery would be after 15th of July. I needed a bike to help with my rehab
after a knee replacement. When the bike or any communication did not arrive by the 17Th July I contacted the company who said deliveries would not be until the end of August. This was not acceptable to me so I bought a bike from a local shop and requested a full refund as Reef Bikes could not supply. They have refused to refund me and
will not correspond. This is unethical and an abuse of my consumer rights.I have alerted my credit card company as I believe their charging me and not refunding constitutes fraud. I have also lodgeg a complaint with the dept of fair trading. Do not deal with this company!
I paid on 5th of July and was told delivery would be after 15th of July. I needed a bike to help with my rehab
after a knee replacement. When the bike or any communication did not arrive by the 17Th July I contacted the company who said deliveries would not be until the end of August. This was not acceptable to me so I bought a bike from a local shop and requested a full refund as Reef Bikes could not supply. They have refused to refund me and
will not correspond. This is unethical and an abuse of my consumer rights.I have alerted my credit card company as I believe their charging me and not refunding constitutes fraud. I have also lodgeg a complaint with the dept of fair trading. Do not deal with this company!