Hello to all that have followed this continuing issue with my CUBE SUV HYBRID SL. I can now report that at least for now the "Issue" has been resolved! This has been an unbelievable experience and while I believe the bike manufacturer (CUBE), the electric component manufacturer (BOSCH) and the drive hub component manufacturer (NUVINCI now ENVIOLO - FALLBROOK TECHNOLOGIES) are all credible manufacturers, the concern that remains is just how "durable" and "useful" this system will be over time. When it works, as it presently does, it is without a doubt the most enjoyable bike commuting experience one could expect. That said, after almost 8 weeks of investigation and trial diagnosis, it was revealed that the bike was never properly configured from day 1. The firmware associated with the BOSCH INTUVIA that linked the NUVINCI with the BOSCH controller was not compatible with the system on my bike. This must have been done initially by CUBE and of course was not caught by the bike shop upon delivery. I have had a bike that has never operated properly since day 1! It worked initially and then the issues started and only got worse until nothing worked and the bike was unusable. Cable connections were "fried" and had to be replaced and while CUBE paid for the labour, I was responsible for the parts. At that point, I was not ready to argue about who paid for what, I wanted and needed my bike back. This bike is obviously state of the art technology given that it has essentially an automatic shifting system and I accept that it may be a little ahead of its time, perhaps. What I do not accept however is that there is an apparent lack of focus by the manufacturers collectively to ensure that this "new" technology is followed with issues and problems promptly identified and rectified hopefully to ultimately improve the complete system. This is what product development is all about and without this level of dedication on the part of the manufacturers, this is a high probability of issues occuring like those I experienced and of course ultimately leaving a very dissatisfied customer, which I am attempting not to be. I have been patient however I am prepared to move to the next level, not DEF CON 5, but to a level where I take my story onto social media if these issues recur or if I do not feel the manufacturers are taking my concerns seriously. Today, I took my bike out for the "Inaugural" ride and all worked as it should , at least for the duration of the ride. Upon return, the INTUVIA would not stay in communication with the system! I almost lost it and was prepared for DEF CON 5 but chose instead to try this blog to see if there were others that experienced the same thing with lack of communication with the INTUVIA. Indeed there was! The fix was simple, remove the INTUVIA panel / dashboard and clean the electrical contacts with rubbing alcohol on a Q Tip! Success! I am very happy to have my bike back, it has become a very integral part of my life and I really want that to continue. With luck and perseverance that will hopefully be the case. I want to offer a large thank you to all that have contributed comments and advice as I now know that I can ask for advice and support here and will receive it. Thank you to all. Wish we could share a fine glass of wine together. Stay tuned, I will certainly be back on line with hopefully all positive comments but will not hesitate to raise my voice if things go wrong again. Cheers!
