Are you asking whether your new bike needs an update or whether a bike you’ve had for awhile might need an update? I would imagine the shop would have run all updates before sending out a new bike (mine did). I ride a Specialized Creo (delivered in Feb) and this week was notified by way of their app (Mission Control) that the bike needed both a display and a motor software update. The bike had to go to a Specialized dealer for them to do the update. The bike was purchased from a dealer in Arizona and the update was done by a dealer in Colorado, no problems or requirement that I go to the dealer where purchased.