mal robot
New Member
Today marks the 4th time since I bought my OG Cross Current S in September that a spoke on my rear wheel broke. I've filed multiple tickets with support with no response (3 spokes broken: #SU00009333, 2 spokes broken: #SU00006411) with 0 response from Juiced. Broken spokes have caused me to get stranded at work a few times, wasted a lot of my time dragging my bike to and from bike shops, and caused me to spend a substantial amount of money fixing this so I can still commute to work while waiting for Juiced. I am in no way abusing the bike, riding on mostly flat paved roads and paths that are in good condition. I work in product development and thus understand that in bringing a new product to market, there will be teething issues and problems that get fixed with later revisions. However, spokes seem to have been a consistent issue even since the regular Cross Current days and teething issues do not excuse Juiced from providing prompt customer service, especially as e-bikes are a high-priced product and Juiced should be thinking about building long-term relationships with its customers. I know that I've already turned off one potential buyer from Juiced due to customer service issues and I encourage you all to think carefully before spending thousands of dollars on one of their products.
